MSP And Staffing Implementation Solutions Engineer

About the role

The Solution Engineer serves as the Vendor Management System (VMS) functional expert for an implementation lifecycle from the end of the sales cycle through program launch by designing, developing and validating the end-to-end solution design utilizing a VMS technology. Oversees all related VMS activities, including requirements gathering, data and solution analysis, solution design, sign-off and documentation, system configuration/conversion, change management, testing, solution validation and training. Leads all other VMS functional groups in a project matrix reporting structure during implementations.

What you’ll be doing

• Serves as the Vendor Management System (VMS) liaison to internal and external organizations for deployments.
• Facilitates the process to articulate the most effective and efficient solution recommendation incorporating Pontoon best practices and leading industry trends to meet the client-specific objectives.
• Contributes to Implementation and Sales Teams regarding VMS implementation and conversion timelines, policies, procedures and operational model design.
• Understands and facilitates dialogue around all positive and negative design implications of a future Pontoon MSP/VMS solution for assigned clients and internal organizations.
• Designs, validates and deploys the VMS application and associated project components.
• Serves as primary lead for the VMS Solution and ensures all milestones are met within the specified contractual relationships and agreed timeframes.
• Develops and maintains project plans, logs, actions, status reports, etc. that support, enhance and manage the VMS application deployment.
• Provides affected Corporate Teams with accurate and timely information regarding Pontoon back-office and set-up and invoicing requirements.
• Manages/leads the discovery and design activity of VMS related business requirements in the areas of VMS application workflow, hierarchy design, business process, functionality utilization, interface requirements and invoice and reporting output.
• Facilitates requirements gathering and JAD sessions with customer user groups and internal Pontoon teams.
• Defines and documents the detailed process flow, business, architecture, integration requirements and decision points for the VMS solution.
• Presents formal business requirements and Pontoon MSP/ VMS Solution to Internal and Client teams for sign-off.
• Serves as leader and provides direction and oversight to ensure effective team foundation and successful VMS implementations.
• Develops Pontoon MSP/ VMS Industry Best Practice knowledge and tools. Maintains knowledgebase of VMS tools and best practices that apply to Pontoon’s solutions.
• Conducts functional demos on VMS/technology solutions
• Designs the solution as a subject matter expert during deployment and acts as the main liaison to internal and external departments for the client solution and contributing to best practices/ lessons learned for refinement of service offerings.
• Performs as "the expert" in VMS solution recommendations, including organizational structure, processes and technology for the solutions being proposed.
• Participates in special projects and performs other duties as assigned.

About you

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor Degree in related field or equivalent experience.
• Four (4) years implementation experience as a functional lead in service and/or technology industries.
• Four plus (4+) years of contingent labor management or MSP industry experience.
• Four plus (4+) years of experience in process design, implementation, consultation and sales support in a lead or key responsible role.
• Process re-engineering, solution design and development including technology integration and implementation experience.
• Strong Project Management methodology experience in planning, integration, resource, risk, cost and scope management. Sales presentation experience. Prior MSP/VMS design and implementation experience.
• Consulting industry background preferred but not required.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to interact with all levels of staff and management.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued.

Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.