Mortgage Senior Loan Documentation Processor Closing

About This Role

Wells Fargo is seeking a Senior Loan Documentation Processor. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In This Role, You Will

• Provide support in performing loan documentation duties on the most complex loan packages to ensure compliance with companys policies and government regulations
• Process or close loans and act as a main point of contact for internal or external customers during the loan process
• Perform administrative, operational, or customer support tasks related to complex loan packages
• Manage an assigned pipeline of all loan types relative to business line
• Provide subject matter expertise and interpretation of procedures to the team of Loan Documentation specialists to ensure timely completion of work
• Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process
  
  

• 4+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  
  

• Preferred US Mortgage overall experience of 2+ years
• Understanding of US Mortgage process & related TRID regulations
• Experience in managing US mortgage Closing or Funding process is prefered
• MS Office Proficient & Data Analysis
• Experience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Closing Underwriting, and Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, & education
• Strong Pipeline Management Oversight and Routines.
  
  

• Excellent Spoken and written communication skills  
• Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve mortgage closing conditions
• Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
• Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
• Demonstrate active listening skills to accurately capture information and address concerns.
• Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
• Collaborate cross functionally with Processing, & Sales teams for seamless communication and customer satisfaction
• The candidate must be willing to work within US hours typically between 09:00PM- 06:00AM Manila