MIS Analyst

The Responsibilities:

• Develop and distribute Contact Center reporting
• Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports
• Responsible for data integrity, accuracy of all reporting requirements
• Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting.
• Analyses data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics
• Responsible for collecting and analysing large amounts of data to enable visualization, insights, and data-driven decision-making insights
• End to End lifecycle management and maintenance of Dashboards and reports
• Communicate effectively during the development phase for tool / report implementation
• Conduct and lead UAT, Troubleshooting and Resolution for database and reporting tool implementation
• Maintaining and updating trackers for ongoing programs & projects
• Assisting in automating reports by designing macros
• Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business
• Improve the data availability by being the liaison between cross functional teams
• Partner with the application / delivery team on developing reports/ dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI and other dashboards
• Leverage data and information structure to ensure - single source of information
  
  

• Must be a regular employee of Ubiquity
• At least 6 months in their current role
• Average Scorecard Rating (3 months) should be at least 3.0 or Meets Expectations
• No active Disciplinary Action (DA)
• Knowledgeable with Data Analysis
• Excellent Computer Skills - Microsoft Office, Word, Excel, Adobe Preferred, GSuites