Manager Operational Resilience

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Sun Life and our peers operate in a complex risk environment, with increasing threats posed to our critical operations from events including control failures, third-party disruptions, infrastructure outages, technology failures, cyber incidents, geopolitical incidents, pandemics, and natural disasters. A robust and concerted approach to operational resilience can enhance Sun Life’s ability to withstand, adapt to, and recover from these events while continuing to deliver our critical operations. This is key to protecting our clients and ensuring our services are available, when needed, through disruption. 

The Operational Resilience Manager will work alongside the Director, Operational Resilience and AVP, Operational Resilience to lead the effective delivery of the anticipated multi-year effort for Sun Life to enhance its Operational Resilience and gain compliance with OSFI’s E-21 Guideline. This revised Guideline provides significant new requirements addressing the transition from traditional Business Continuity & Disaster Recovery approaches to those of Operational Resilience. Further, this role will be pivotal in establishing the longer-term business as usual processes for Operational Resilience to manage compliance requirements, standards and processes for Sun Life moving forward. OSFI E-21 is mandatory regulatory guideline and will have a defined (and typically aggressive) timeline for Sun Life’s compliance. It was published on August 22/24 with a phased approach to compliance over a 3-year period.

This role requires a high degree of planning, stakeholdering & organization skills as there are a multitude of workstreams to be delivered on across the Business, Corporate Risk & Compliance functions, information technology, and external partners. The scope of this role is Global in nature, and will report to the Director, Operational Resilience.

What will you do?

• Participate in the establishment of standards & practices related to delivering compliance to the key/required elements of E-21 Guideline
• Participate in & lead activities associated to developing a repeatable foundation for the mapping of critical operations end-to-end, inclusive of the following programs/disciplines:
• Technology
• People
• Premises
• Data
• Third Parties
• Processes (BCP, DR plans, containment playbooks, process documentation – SOPs, operational design, internal controls (RCAs), etc.)
• Management/coordination of delivery on key workstreams within the Operational Resilience program to ensure critical operations are effectively & consistently identified, mapped and tested
• Participation in the development of tracking mechanisms with respect to resilience assessment, gaps, and remediation plans
• Identification and management of Risk identification across the operational resilience assets/resources
• Participate in the establishment of a high-performance center of excellence capable of delivering initially on the Program requirements, subsequently structuring it for ongoing support and efficiency
• As this complex multi-year program considers business-as-usual operations, this role will be critical to assist the transition across the various programs/disciplines (Technology, People, Premises, Data, Third Parties, Processes) with appropriate timing for integration.
  
  

• University degree and professional designation with over 7 years of experience or an equivalent combination of education and experience
• Operational resilience or business continuity planning experience
• Must have excellent knowledge of Microsoft Office and SharePoint including SharePoint administration
• Ability to facilitate and lead workshops (e.g., for process mapping or tabletop testing purposes), while providing guidance to a variety of stakeholders across Risk, the Business, Technology and more.
• Ability to effectively engage with executives and senior leaders globally
  
  

• Lean design / process mapping skills
• Effective presentation, communication, negotiation, and conflict management skills
• Strong relationship management skills and a proven ability to gain and maintain credibility with key stakeholders
• Skilled at working collaboratively in a team environment
  
  

• The opportunity to move along a variety of career paths with amazing networking potential
• Flexible Benefits from the day you join to meet the needs of you and your family
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
• We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®,  for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health