Manager MSS Operations

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If youre into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

N-able is looking for a Manager of MSS Operations to join us on the journey of growth! Our vision is to enable the digital evolution of small and medium size businesses. We believe that by putting our people, partners, and products first that we will be able to continue the growth of our business.

The N-able team is looking someone to lead the company’s Adlumin MSS service delivery to our customers.  This is a critical role, which is focused on overseeing our MSS service delivery.

What Youll Do

• Develop and manage the CVM policies, procedures, and processes.
• Oversee the CVM scanning and remediation activities.
• Report on the CVM programs effectiveness.
• Work with other departments within the MSSP to ensure that the CVM program is aligned with the organizations overall security goals.
• Stay up-to-date on the latest security threats and vulnerabilities.
• Identify and recommend improvements to the CVM program.
• Train and mentor other members of the CVM team.
  
  
  

What Youll Bring

• Bachelors degree in information security, computer science, or a related field.
• 5+ years of related of patch management experience required
• Hands-on experience with Qualys Query Language Preferred
• Knowledge of vulnerability management processes including remediation planning
• Experience with Windows, Linux, and networking environments.
• Good Knowledge of IPv4/IPv6 protocol suite
• Ability to clearly communicate Information Security matters to executives, auditors, end users, and engineers, using appropriate language, examples, and tone
• Ability to quickly understand systems to identify and validate security requirements
• Understands security problems as a balance of both security and business needs
• Demonstrated logical and structured approach to time management and task prioritization in support of teamwork goals
• Demonstrated high level of communication skills, both verbal and written.
• Proactively pursues professional growth
• Strong analytical skills, documentation skills and awareness of change management
• Ability to adapt to changing priorities
• Possesses a strong collaborative mindset, able to function as a contributing member of the team
• Ability to handle highly confidential information in a strictly professional manner
• Willingness to work outside of regular business hours, as required
  
  
  

Purple Perks

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Weekly lunch allowance, Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning - custom learning experience as part of our investment in you
  
  
  

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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