Manager Customer Order Mgmt

Overview

The Operations Manager role within Revenue Cycle Management (RCM) provides strategic, operational, and people leadership to ensure exceptional service delivery across Cardinal Health’s customer‑facing teams. This leader will manage frontline operations, coach supervisors, and partner closely with cross‑functional teams to drive performance, quality, and customer satisfaction.

What RCM Contributes To Cardinal Health

Revenue Cycle Management is responsible for maintaining and enhancing customer and patient experience through accurate order processing, documentation management, timely follow‑up, and effective problem resolution across the revenue cycle.

RCM Operations Manager provides strategic oversight, operational discipline, and leadership direction to ensure service excellence and continuous improvement.

Qualifications

• At least 3 years of Supervisory experience, required
• Minimum 1-year tenure with CHIP, required
• Revenue Cycle Management (RCM) experience, preferred
• No failing scorecard for the past 3 months
• No DA received for the past 12 months
• Bachelor’s degree in a related field or equivalent work experience, preferred
• Demonstrated experience leading teams in a high‑volume, fast‑paced customer service or healthcare operations environment
• Strong analytical, communication, and stakeholder‑management skills
  
  

• Manage day‑to‑day operations and lead a team of professional employees, frontline Supervisors, and/or business support staff
• Provide coaching, development, and performance management to ensure team capability and engagement
• Allocate resources effectively to meet service level targets and operational KPIs
  
  

• Participate in the development and implementation of policies, procedures, and process improvements
• Ensure that all employees operate within established guidelines, compliance requirements, and performance expectations
  
  

• Make operational decisions with short‑term impact on processes, customer outcomes, and business results
• Resolve issues related to operations, escalations, and cross‑functional projects
  
  

• Interact with subordinates, peers, customers, and onshore stakeholders across multiple management levels
• May engage with senior management to align on goals, updates, and business needs
• Drive consensus-building among various stakeholders to ensure smooth execution of initiatives