LEX Team Leader

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description

Duties and responsibilities:

• Responsible for leading the assigned team
• Responsible for hiring, training and performance management within their respective team
• Support functional definition or redesign of LEX processes
• Handles or coordinates non-routine or complex requests or issues Identifies opportunities for LEX governance, process, and/or systems improvements
• Responsible for ensuring SLA/KPI are sustained and taking corrective actions if quality or service issues arise
• Responsible for completing assigned tasks within SLA targets
• Develop expertise on LEX end to end processes within the team
• Provides oversight to ensure assigned team work (queues, tickets, etc.) is completed within Service Level Agreements (SLA) targets
• Single point of contact for assigned team
• Responsible for ensuring the team completes all training and compliance requirements in a timely manner
• Assist in service expansion or transition activities into the team
• Ensures operational processes are followed (i.e. LMS, Sprint/Agile, etc.)
• Monitors work queues and provides appropriate work direction
• Establishes regular meetings with key stakeholders to ensure service is being delivered to their expectations
  
  
  

Qualifications

• Bachelor's degree or higher from an accredited university or 2-3 years of equivalent work experience in Supply Chain, Manufacturing, Operations and/or IT.
• Demonstrated proficiency coordinating tasks
• Demonstrated detailed orientation and enjoy working with operational processes
• Collaborative Team player
• Analytical
• 2-3 years of equivalent work experience
• Leader or supervisor experience is a plus
• Previous experience working with SAP
• Previous experience working with Supply Chain, Transportation, or Logistics. Familiarity with Master Data Management preferred but not required.
  
  
  

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

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