Leave Management Analyst

Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

Leave Management Analyst (Night Shift)

As a Leave Management Analyst, you will be an essential member of the team who will liaise with stakeholders and colleagues of different levels.

What can you expect?

• Opportunity to enhance your skills and knowledge on Leave Management and work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career
• You will be joining a leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good
• A fast-paced, exciting and friendly culture
• You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
• You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance

What you will be rewarded with?

• A culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
• Competitive pay, full benefits package
• Generous paid time off for vacation, sick, company holidays and time to give back to your community; flexible work culture
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will rely on you to:

• Utilizes case management software to effectively manage end-to-end process of employee leaves: through employee's return-to-work and/or transition to LTD; includes, but is not limited to, following the wizard based questions to confirm policy applicability/eligibility and explain job protection rights; initiating required correspondence; liaising with 3rd party vendors for medical information; confirming and documenting FMLA related absences and completing all required tasks as indicated by the case management software work/task list.
• Follows Standard Operating Procedures (SOPs) and company policies as well as Local, State and Federal guidelines, for all leave types at all times, to ensure compliance and minimize risk; escalates cases to higher level for guidance and resolution.
• Updates and maintains the HR Systems of Record with all information pertaining to an employee’s leave; includes, but is not limited to, updating the employee’s record to stop/start/reduce pay in compliance with leave policy approval/denial, updating the employee’s attendance record, and documenting all activity into case management tool.
• Provides timely, accurate and detailed leave of absence policy, job protection, and leave approval/denial communications to employees and their managers/HR business partners by initiating required correspondence and notifications within AbsentSoft; provides supporting research and documentation for situations that require escalation.
• Utilizes data and reporting from case management tools used by US Leave Management to ensure that Service Level Agreements (SLAs) are met and/or exceeded; communicates effectively with Tier 1 Customer Service Representative to ensure customer service SLAs are met and/or exceeded.

What you need to have:

• Bachelor’s Degree Holder.
• Effective communicator, both verbally and written, with strong interpersonal skills
• Demonstrable experience in handling employee or customer concerns
• Ability to adapt and be flexible in a dynamic environment
• Excellent organizational skills and collaborate with colleagues
• Proficient skills with MS Office Suite – Excel, Word and PowerPoint
• Amenable to work on Night Shift

What makes you stand out:

• Experienced working in HR with sound background in Shared Services or supporting global colleagues
• Experienced BPO professional with experience handling US clients.
• Sound knowledge on group benefits with emphasis on leave – STD/LTD, maternity, parental, Workers Compensation, etc.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.