Learning Services Operations Analyst I

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

Are you passionate about creating seamless training experiences and supporting teams that empower others through knowledge? Do you thrive in a fast-paced, tech-forward environment where your ideas and contributions truly matter? If so, we have an exciting opportunity for you!

In Global Learning Services, we believe that training is at the heart of every great customer experience. As a Learning Services Operations Analyst 1, you’ll be a key player in shaping the journey of our customers and internal teams as they engage with our world-class training programs. Reporting to the Director of Operational Practices for the Global Learning Services (GLS) team, you’ll be part of a dynamic group that supports the full lifecycle of product training—from onboarding to ongoing support for our Daymakers and our customers.

What You’ll Get To Do

• Be the heartbeat of our training operations by supporting both internal and external customers with their learning needs.
• Own and optimize our Learning Management Systems (Dayforce Learning and Dayforce Training Portal), ensuring a smooth and impactful training experience.
• Support and Collaborate to document actions and insights using Salesforce (SFDC), helping us continuously improve.
• Meet and exceed service expectations, delivering timely and accurate support that makes a real difference.
• Drive innovation by identifying and recommending process improvements that enhance our internal processes.
• Grow your skills in a role that offers exposure to cutting-edge tools and technologies
  
  

Skills And Experience We Value

• A proactive mindset and a passion for solving problems before they arise.
• The ability to adapt quickly in a fast-moving, ever-evolving environment.
• Experience with Microsoft tools like Excel, Power Automate, Forms, Teams, PowerPoint, and Word.
• Intermediate knowledge of Smartsheet and a willingness to learn more.
• A strong sense of ownership and accountability, whether working independently or as part of a team.
• A desire to innovate and collaborate, using technology to elevate the training experience.
  
  

What Would Make You Really Stand Out

• At least 3 years of Customer Support in HCM or in BPO set up
• 2+ years of relevant work experience in the Learning and Development space
  
  

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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