Learning Deployment Specialist Senior Associate

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EY Job Description

Job Title: Learning Deployment Specialist

Function: GDS-CBS

Skill Level: Experienced Rank: Senior Associate (65) Team:

Sub Function: L&D Reports to: Supervising Associate Team: Talent Services

Job Summary:

Talent Services is a core service function within the Global Delivery Services organization, providing multiple HR and learning related support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms.

Talent Services supports Europe West (EW) as part of the extended Region Learning team. It is fully integrated with onshore colleagues in EY Germany, participating in meetings, projects and planning activities as part of one team and is aligned with the Learning Global Process Model and initiates learning processes via existing workflow (SNOW intake forms) for execution by CAT and DAT teams.

The person selected for this role will be in the rank of a Senior Associate and responsible for the deployment of multiple courses within one or more curriculum for EY Germany working alongside the Senior Deployment specialist and/or Learning Program Manager. The Senior Associate needs to provide oversight of Learning administration activities and reports on course feedback.

Applications Used: SuccessFactors (Learning Management System), Service-Now

Essential Functions of the Job:

Responsibilities:

• Build initial course Scheduling Offering for review
• Submit Schedule Offerings requests in order to publish content in SuccessFactors
• Support the end-to-end execution of Learning course deployment plans, including conference and event management
• Monitoring of participant nominations working alongside the Italian Team
• Management of learner cancellations, no shows and missed sessions, including reminders to participants
• Prepare facilitators for delivery of learning courses (logistics) and support in the management of facilitators
• Manage and maintain SharePoint sites and maintain content relevancy for SL: program or course including joining instructions (if required), learner, facilitator information, material
• Support the hosting and production of online modules, webcasts and virtual learning projects
• Monitor and analysis of reports: credit report, NASBA report, evaluation feedback etc.
• Contribute to other activities or projects across the wider Talent Development function
• Ensure CE credits awarded to Learning participants and instructors where applicable
• Build and maintain close working relationships with EW Learning team
  
  

Knowledge and Skills Requirements:

• Understanding of EY and EY Talent
• Stakeholder management
• Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerBI, PowerPoint, Word, Outlook, SharePoint, etc
• Data Analytics and Monitoring competencies also for SQM support
• Data Visualization: Excel (focus on analysis and pivot tables), PowerBI dashboards
• Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels. Nice to have: proficiency in Italian.
• Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’
• Drive and deliver quality services and products to Talent
• Ability to learn new processes and skills quickly
• Proactive problem solver with solutions mindset
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
  
  

Job Requirements:

Education:

• Master’s / Bachelor’s degree in Statics, Math, IT or related discipline.
  
  

Experience:

• Minimum of 5-8 years of experience
• Significant experience of working in HR in professional services or corporate environment
• Experience of working in Learning and development is desired
• Working in international and diverse environments
  
  

Note:

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.

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