Leads Specialist

Job Description

Westside Auto Wholesale (Car sales) are seeking motivated, target driven individuals to

join our ContactCentre team as Lead Specialists. Westside Auto Wholesale is the largest

used vehicle retailer in Australia operating in Perth, Western Australia.

The primary focus of this position is the management and appointment of leads to the

sales team, following up and working leads that come in via inbound telephone, email,

SMS and other digital channels. Additionally, all our outbound calls are warm calls; no

cold calling required!

The primary focus of this position is to maximise the retention of existing customers by

promoting vehicle service bookings via a mixture of inbound and outbound telephone

calls. Additionally, all our outbound calls are warm calls; no cold calling required!

As this position is somewhat sales focused, we are looking for highly motivated and

driven customer service/sales experts who want to be the best!

Personal Skills & Qualities

In order to be successful, applicants will need to demonstrate:

• Passion for Customer Service and Sales with a confident telephone manner
• Excellent written and spoken English skills.
• Sales experience including objection handling
• Outgoing, bubbly personality
• Excellent communication skills, both written and verbal
• Customer focused and dedicated to delivering great service
• 'Can-do' positive attitude
• Computer literacy
• Excellent problem-solving skills and attention to detail
• The ability to deal with repetition and keep motivated