Knowledge Management Lead

Responsible for developing and maintaining the organization’s knowledge management strategy to ensure that critical information, best practices, and learnings are effectively captured, organized, and shared across teams in the organization such as (but not limited to) IT, Operations, Collections, CRM, and Sales. This role plays a key part in driving operational excellence, improving employee enablement, and enhancing customer experience through efficient knowledge access and collaboration.

What Youll Do

• Knowledge Strategy & Governance:
  
  

Develop and implement the company’s knowledge management framework, policies, and best practices to promote consistent documentation across all departments in the company and ensure content quality.

• Content Management:
  
  

Oversee the creation, review, and updating of knowledge articles, FAQs, process documentation, and training materials to ensure accuracy and relevance across the organization.

• Knowledge Platforms & Tools:
  
  

Manage and optimize the knowledge base platform to enhance usability and accessibility for all employees.

• Collaboration & Enablement:
  
  

Partner with cross-functional teams to identify knowledge gaps and enable effective knowledge sharing across the organization.

• Metrics & Continuous Improvement:
  
  

Monitor knowledge usage and performance through analytics and feedback, identifying opportunities to improve content quality and adoption.

• Training & Awareness:
  
  

Drive awareness campaigns and training sessions to build a strong knowledge-sharing culture across the organization.

What You Need To Have

• Knowledge base management
• Excellent communication skills
• Cross-functional alignment
• Change management
• Customer and user-centric approach
• Nice to Have Areas
  
  

What Can Set You Apart:

• Expertise in Confluence and other tool integrations
• Basic UX/UI knowledge
  
  

Job Perks Youll Enjoy

• Hybrid work set-up
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in our international offices
  
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

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