Knowledge Management Analyst

Job Title

Knowledge Management Analyst

Job Description Summary

We are seeking an Analyst to assess and enhance our global HR Knowledge database. The role involves identifying improvement opportunities, developing best practice guidelines, and supporting initiatives to improve knowledge searchability and accessibility. The Analyst will collaborate closely with the Global Knowledge Manager to address daily knowledge-related concerns, improve document quality, and drive employee adoption.

The ideal candidate thrives in a fast-paced environment, has strong analytical skills, and experience in evaluating and improving data or content quality.

Job Description

About the Role:

• Partner with global process owners to enhance the HelpHub portal, ensuring continuous improvement in employee experience, process performance, and service delivery.
• Own and optimize the user experience across all geographies, ensuring a consistent and high-quality product experience.
• Collaborate with the Global Knowledge Manager to evaluate, update, and improve process documents for global utilization.
• Work with ServiceNow and other platform owners to maintain a seamless HR technology landscape, supporting governance, documentation, and process alignment.
• Lead and represent the HelpHub portal in governance forums, projects, and feature releases, ensuring effective configuration, value realization, and adoption.
  
  

About You

• Bachelor’s degree (BSc/BA) with 3–5 years of experience in a similar role.
• Fluent in English (oral and written); additional languages are an advantage.
• Hands-on experience with ServiceNow (product owner capacity or equivalent), including strong knowledge of key components such as service catalogue, reporting, virtual agent, case management, portal, and knowledge.
• Familiarity with Agile methodology and experience working in an Agile environment.
• Strong communication, interpersonal, and organizational skills, with the ability to build global stakeholder relationships, align technology with business priorities, and manage workload effectively.
  
  

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
  
  

Were committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

Thats why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”

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