Jr SOMDb Consultant

Position Description

The SOMDb Consultant analyses a given incident/problem or user request, diagnoses it and finds a solution or passes the case to the relevant resolver group if outside his area of competence. After an incident is closed or during its resolution, he/she also works with the root cause analysis to assure that similar incidents will not happen again. He/She writes technical specifications upon requirements received from the functional analysts and supports testers in creating and executing test cases. He/She implements the assigned changes, following the applicable development guidelines and standards and documenting all work according to the development and maintenance policy.

Your future duties and responsibilities

• Ensure you are familiar with the maintenance and support processes, procedures and working instructions
• Ensure you are familiar with the maintenance objects and underlying technologies
• Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA) in terms of: Incident Management Problem Management Service Requests Change Management
• Keep technical skills up to date, in line with your customers needs
• Performs daily monitoring, health checks and performance tuning.
• Manages Database users and storage
• Produces necessary Database reports related to capacity planning and critical path review.
• Analyze incident tasks and problems assigned to you, according to respective priorities, debugging the application when needed
• Ensure you take ownership for any ticket assigned to you until that point at which it is closed or formally passed to another consultant
• Support functional analysts in providing assistance to Clients and users
• Write technical specifications according to business requirements
• Develop changes assigned you
• Rolls out new release in development, test, QA, training and live environments as requested by the respective SDM and Release Manager
• Escalate in a timely manner to the SDM issues that may breach SLA or present difficulties preventing a reasonably quick resolution
• Recommend system changes to mitigate risks, prevent reoccurrence of incidents, improve performances
• Contribute to documents as Major Incident Reports or Service and Change Request specifications
• Create documentation/KB articles/white papers that will be used in case studies, training and knowledge-sharing sessions with other members.
• Contribute to the growth of the team expertise by sharing knowledge with colleagues
• Look for improvement opportunities to make the processes/tools easier and more efficient Review current processes/tools and identify next potential opportunity Must submit at least one CI feedback or Innovation idea during the performance year Encourage teammates to submit their identified opportunities
• Once QualityIT has been implemented, member must maintain at least an average passing score per quarter
• Participate in any improvement initiatives (ie CI feedback survey) within the team/division and in the engagement in general
• Provide accurate recording of time spent on each ticket, within the predefined tool and the Time and Expense recording systems.
• Undertake on-call support and work outside office hours if needed
• Seek prior approval from the Service Delivery Manager, for time out of the office, e.g. holidays, home working, on-site working
• Seek prior approval from the Service Delivery Manager, for over-time unless this is due to an urgent issue affecting Client business
• Maintain a constantly updated version of your CV, in English, potentially shareable with Clients
  
  

Required Qualifications To Be Successful In This Role

Core Skills: (Beginner)

Windows server administration

MS SQL Server

T-SQL Scripting/Programming

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

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