IT service desk
Talentmate
Philippines
17th March 2026
2603-18884-238
Job Description
- Single Point of Contact of users both internal and external.
- Receiving, logging, and managing calls via telephone and email.
- Provides first-level support to queries and issues using the knowledge base in accordance with incident management and request fulfillment process.
- Logs all tickets/service requests thru Ticketing System and ensure that all are escalated to appropriate departments.
- Ensures that service incidents are acknowledged, escalated, and resolved according to Service Level Agreement (SLA).
- Takes ownership of user problems and follows up the status of problems on behalf of the user and communicates progress in a timely manner.
- Prepares reports and assure that information is readily available.
- Other job-related activities that may be assigned from time to time.
- Education – Associates Degree in Computer Science or Bachelor’s Degree in IT, Computer Science or equivalent
- Related Work Experience – At least 1-year experience in a technical helpdesk role
- Knowledge – Knowledgeable in the following:
- Basic system and network configuration
- Familiarity with the ticketing system.
- Knowledgeable in basic SQL and Unix commands.
- Should be residing in within Pasig, Mandaluyong or Makati only.
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Taguig National Capital Region |
| Company Website: | http://www.yondu.com | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
Information Technology and Services | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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