IT Service Desk Technician Dutch Speaking

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a global tech company in their search for a Dutch Speaking IT Service Technician to report to BGC.

Salary: Open

Work Setup: Onsite

Shift Schedule: Rotating Shift

Location: Taguig City

The Role

Provide first-line IT support for an international user base in Dutch. Handle voice calls and emails, follow ITIL-based incident management and service request fulfillment processes, perform basic L1 troubleshooting, document tickets per quality standards, monitor queues, and drive timely resolution within SLAs.

Your Responsibilities

• Serve as primary point of contact for end users via phone, email, and ticketing tool in Dutch.
• Monitor the Incident Management queue, assign/reassign tickets, and follow up according to standard procedures.
• Prioritize and categorize incidents; update incident management system with all relevant information.
• Execute service requests in the ticketing tool following provided SOPs.
• Perform L1 troubleshooting for desktop, network, printer, Active Directory, O365, Lotus Notes, and email issues.
• Use Remote Desktop tools to assist end users as required.
• Document technical steps, process notes, ticket status, and other updates suggested by the Quality Lead.
• Track incidents/service requests/problem tickets to ensure resolution within SLA; escalate unresolved items per escalation mechanism.
• Analyze ticket trends, provide reports with improvement actions, and create basic documents and knowledge base articles.
• Follow ITIL processes for Incident Management and Service Request fulfillment.
• Contribute to proactive problem management where possible.
  
  

• Minimum 2 to 3 years of experience handling calls and emails in an international help desk environment
• Must posses professional fluency in Dutch (spoken and written).
• Excellent spoken and written communication skills.
• Strong customer service orientation and ability to handle voice calls professionally.
• Solid troubleshooting, problem solving, and analytical skills.
• Ability to efficiently understand end-user technical requirements.
• Experience with monitoring and managing ticket queues.
• Ability to work under pressure and manage multiple requests simultaneously.
• Experience in proactive problem management.
• ITIL Foundation certification or equivalent.
• Experience with common ticketing platforms (ServiceNow, Jira, Zendesk, etc.).
• Prior experience in a multilingual/global support environment.
  
  

• We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your applications status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.