IT Delivery Operations Manager

About The Job

To ensure the reliability, resilience, and operational excellence of critical production systems by applying SRE and engineering best practices , including strong observability, proactive incident management, automation, and continuous improvement—while meeting regulatory requirements and optimizing operational cost

What You’ll Do

• Reliability, Resilience & Continuity (DRC / BCP)
• Own system reliability, disaster recovery, and business continuity strategies.
• Design, test, and continuously improve resilience plans to meet availability and recovery objectives (RTO/RPO).
• Observability & Monitoring
• Lead end‑to‑end observability using Azure Application Insights , Grafana , and related telemetry platforms.
• Define and maintain SLIs, SLOs, and alerting standards to enable proactive incident detection and prevention.
• Production Engineering & Incident Management
• Oversee production support with an engineering‑first mindset.
• Drive incident response, root cause analysis (RCA), and post‑incident reviews focused on systemic fixes and automation.
• Platform & Tooling Enablement
• Manage and evolve operational platforms and initiatives (e.g., Loki , logging, monitoring, and observability tooling).
• Partner with engineering teams to reduce toil through automation and self‑service capabilities.
• Governance, Audit & Regulatory Readiness
• Ensure systems and processes meet audit, security, and regulatory requirements.
• Own remediation of audit findings through sustainable engineering and process improvements, not manual controls.
  
  

What You Need To Have

• Minimum 10 years experience in IT Development role
• Experience in Mobile Application Development API and backend Java & .NET
• Strong understanding of site reliability engineering (SRE) principles, including SLIs, SLOs, error budgets and reliability tradeoffs.
• Hands on experience with observability and monitoring platform such as: Azure Applications Insights, Grafana, Logging platforms (eg. Loki, centralized logging stacks)
• Solid knowledge of cloud-native architectures (preferably Azure), including production monitoring, scalability and resiliency patterns
• Experience in supporting production systems with Engineering mindset
• Familiarity in Incident Management Frameworks and post incident reviews (RCA, blameless postmortems)
• Proven experience designing and operating Disaster Recovery (DR) and Business Continuity Plan (BCP)
• Strong understanding of RTO/RPO failover strategies, and DR testing.
• Ability to translate resilience requirements into engineering and platform improvements.
• Experience driving automation to reduce operational toil (scripts, pipelines, self-service tooling)
• Working knowledge of CI/CD infrastructure-as-a code or automation or automation frameworks is a strong advantage.
• Ability to partner with engineering teams to embed operability into Software Development Lifecycle
• Experience handling audit findings regulatory requirements, and remediation tracking.
• Ability to implement sustainable, engineering-driven controls rather than manual reactive fixes.
• Familiarity with production risk management and change governance.
• Ability to lead cross functional discussion specifically with Engineering DevOps, Cloud Platform and other business teams.
  
  

What Can Set You Apart

• Background in DevOps, Platform Engineering or Site Reliability Engineering roles
• Exposure in FinOps or cloud cost optimization
• Experience supporting regulated environments (financial services is an advantage)
  
  

Job Perks Youll Enjoy:

• Permanent dayshift schedule
• Hybrid Work Set Up
• Up to 50% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities
  
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

---