Intake Specialist Hybrid AU Healthcare

 Want to be the first point of contact in transforming lives through healthcare and disability support? We’re hiring an Intake Specialist to deliver gold-standard service to clients and families navigating the NDIS.

The Opportunity at a Glance

We’re seeking a proactive and detail-oriented Intake Specialist to join a growing healthcare organisation in the NDIS sector. This is a full-time, hybrid (once a month onsite) role for Philippine-based candidates employed under a proper PH setup.

To be considered, you’ll need previous experience in healthcare and, ideally, exposure to NDIS processes. The role also requires you to be an effective communicator, highly efficient, and well-organised in managing multiple tasks while delivering exceptional service to clients and their families.

How You’ll Make an Impact

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  Respond promptly to enquiries via phone, email, and voicemail, ensuring quick turnaround times

  
  


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  Coordinate initial service agreements, appointments, and onboarding documentation for new clients

  
  


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  Perform risk assessments during initial bookings and ensure appropriate allocation of clinicians based on caseloads and complexity

  
  


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  Support workflow management, including waitlists, handovers, and ramp-up schedules for new starters

  
  


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  Maintain high accuracy in diary and database management, ensuring seamless clinician availability forecasting

  
  


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  Promote a high standard of care and communication aligned with the organisation’s values

  
  


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  Assist with reporting, auditing, and administrative support to ensure compliance and efficiency

  
  

What We’re Looking For - You’re the Perfect Fit if You:

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  Have previous experience in healthcare administration (advantage)

  
  


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  Bring exposure to NDIS processes, frameworks, or participants (highly desirable)

  
  


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  Are an effective communicator with strong interpersonal skills

  
  


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  Are efficient and organised, with the ability to manage multiple tasks at once

  
  


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  Have high attention to detail and a commitment to delivering quality service

  
  


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  Are approachable, proactive, and able to build strong relationships with clients and teams

  
  

What Sets You Apart - You’ll Shine Even Brighter With:

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  Prior experience in intake, client onboarding, or patient services within a healthcare or NDIS-focused setting

  
  


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  Familiarity with scheduling systems, CRMs, or healthcare databases

  
  


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  A tertiary qualification in business administration or a related field

  
  


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  A passion for making a meaningful impact in the disability and healthcare sector

  
  

Work Schedule & Employment Terms

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  Full-Time | Monday to Friday

  
  


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  Remote role for Philippine-based candidates

  
  


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  Proper Philippine employment setup (not freelance or project-based)

  
  

Perks & Benefits from Day 1

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  HMO with 1 free dependent

  
  


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  Life insurance

  
  


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  Paid leave credits

  
  


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  Government-mandated benefits including 13th month pay

  
  


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  Work-from-home equipment provided

  
  

How to Apply

To apply, please submit your application via our careers page here: https://recruiterflow.com/staffstream/jobs/177

As part of your application, kindly include:

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  A 1-2 minute video introduction sharing your background and why you’re a great fit for the role

  
  

This helps us understand your communication style, organisational skills, and relevant experience beyond your CV.