Infor M3 Mid-Level SCM Consultant

Position Description

We are looking for an experienced Infor M3 Mid-Level SCM Consultant to join our ERP Application Management Services (AMS) team. The successful candidate will be responsible for providing functional support, system maintenance, and process optimization within Infor M3 Supply Chain Management (SCM) modules. This position requires strong supply chain domain knowledge and hands-on functional experience in Infor M3 to ensure stable and efficient business operations across client environments.

Your future duties and responsibilities

• Provide functional expertise in Infor M3 SCM modules.
• Manage and resolve incidents, service requests, and change requests within established SLA timelines.
• Analyze user issues, perform root cause analysis, and implement corrective or preventive actions.
• Propose and execute configuration changes or process improvements to enhance system performance.
• Collaborate with technical teams to resolve system integration or data-related issues.
• Support core supply chain operations such as procurement, inventory reconciliation, and order fulfillment.
• Prepare and maintain documentation, including standard operating procedures, functional specifications, and training materials.
• Participate in knowledge sharing sessions and train junior consultants.
  
  

Required Qualifications To Be Successful In This Role

• 4–7 years of experience working with Infor M3 SCM modules.
• Strong understanding of key supply chain processes.
• Proven experience in application support or AMS environments for Infor M3.
• Hands-on experience with incident and service management tools (e.g., ServiceNow, Remedy).
• Ability to perform system configuration, testing, and functional troubleshooting.
• Excellent analytical, problem-solving, and communication skills.
• Bachelors degree in Engineering, Supply Chain, Information Systems, or a related discipline.
  
  

Preferred Qualifications:

• Experience with various M3 versions, including Infor M3 Cloud Suite (CE) will be an advantage.
• ITIL Foundation certification or experience in ITIL-based service delivery.
• Exposure to a global support environment or 24x7 AMS delivery model.
  
  

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

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