Implementation Principal Engineer Travel Airport Solutions

Job Title

Implementation Principal Engineer (Travel/Airport Solutions)

About The Role

Working in partnership with the Project Manager, the Implementation Principal Engineer will serve as the primary technical coordinator during project implementations. In this role, you will apply effective leadership, collaborative problem‑solving, and customer support skills while guiding the successful delivery of Amadeus Airport Information Technology (IT) passenger processing and self‑service products.

You will support complex implementation projects, advise customers on product usability, and contribute to clear documentation across the software development life cycle (SDLC)—including analysis, testing, and deployment. This role also involves documenting interfaces, test plans, and test cases, and supporting customer‑facing project delivery across software, testing, and go‑live phases.

As this is a client‑facing role, you will collaborate with stakeholders across all levels of their organization—including senior leadership and subject matter experts (SMEs)—to support customer satisfaction and help nurture future business opportunities.

Key Responsibilities

• Coordinate technical implementation activities for complex, multi‑stakeholder projects, including installation, configuration, and implementation planning.
• Provide progress updates, guidance, and clear communication to the Project Manager and internal teams, including participation in internal and external project meetings.
• Collaborate directly with customers on upgrades, installations, and architectural topics, supporting understanding of Amadeus products.
• Partner with Amadeus teams, customers, and third‑party subcontractors on hardware installation, connectivity setup with Internet Service Providers (ISPs), and interface documentation sign‑off.
• Support issue resolution by coordinating with delivery teams and contributing to pre‑sales presentations that help customers understand product capabilities (non‑quota‑based).
  
  

About The Ideal Candidate

• Experience working on airport and/or airline projects involving Common Use Passenger Processing Systems (CUPPS), Common Use Self‑Service (CUSS) kiosks, Self‑Service Bag Drops (SSBD), Automated Boarding Gates, and Passenger Reconciliation Systems (PRS).
• Experience leading and supporting teams handling customer incidents, problem resolution, and change management within airport IT and network environments.
• Significant experience in the airline or airport industry, with understanding of business processes, IT operations, ground handling, and travel technology.
• Ability to build trust‑based relationships and make balanced, customer‑focused decisions that support sustainable business partnerships.
• Comfortable working in multicultural and cross‑functional environments, valuing diversity of perspectives.
  
  

Qualifications

• Degree in computer science, electrical engineering, computer engineering, or a related field.
  
  

Other Requirements

• Familiarity with Windows operating systems, client/server architecture, version control, and Windows desktop and server environments.
• Foundational knowledge of LAN/WAN networking and general awareness of cloud computing concepts and architecture.
• Understanding of hardware and electrical components related to self‑service airport equipment.
• Ability to work independently and collaboratively; applies structured problem‑solving, prioritization, and clear communication.
• Knowledge of service management practices (including incident, change, and problem management) and the ability to collaborate with technical and non‑technical teams.
  
  

What We Offer

• Meaningful work that contributes to shaping the future of travel through innovative technology.
• A global environment where you will collaborate with colleagues and customers across multiple regions and cultures.
• Ongoing learning opportunities through hands‑on experience, peer collaboration, and formal development programs.
• A supportive workplace that values professional growth and personal well‑being.
• A comprehensive rewards package, including salary, bonus opportunities, and caregiving and health benefits.
  
  

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. 

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