Implementation Delivery Management Support

Job Title

Implementation Delivery Management Support

Job Title

Implementation Delivery Management Support

In This Job You Will

• Implementation and delivery of Amadeus products and solutions in customer environment to ensure customer satisfaction and to create long term customer relations.
• Support new / existing customers in the integration and usage of Amadeus products or solutions.
• Support the definition of the sales-to-delivery process for recurring standard implementations of products.
• Define, manage and drive plans for customer implementations of specific Amadeus standard products or solutions according to commercial proposal, following quality standard and process.
• Support and maintain existing customers on post implementation delivering services, managing data system, investigating and solving incidents, ensuring high quality and customer satisfaction, following quality standard, process and committed timeline.
• Support and implement Ground handlers and Airlines Ground handling with additional services contracted (eg: New airline setup, new airport setup, new boardpoint setup, setup ETS, IATCI link), with new functionality (eg: EMD), with new add-ons products (Self Service Check-In, FM Mobile). Documentation, Implementation tools and automation have been developed to support the implementation and delivery of standard requests and services to customers.
• Follow-up and support to drive the resolution of production problems arising ((Incidents Report/Problem Tracking Report)
• Provide functional expertise, support and problem resolution to customers already implemented.
• Organize and execute the necessary testing with the Customer for post implementation change requests
• Participate in pre-implementation activity, industrialization and standardization to keep process optimized
• Support Altéa GH DC project manager on the project roadmap, delivering data setup for Ground Handlers customers during the project
  
  

About The Ideal Candidate

• Bachelor`s degree in Information Technology/Computer Science or any relevant discipline
• Prior experience in travel/airline industry is an advantage
• Exposure on Customer or Flight Management – Departure Control System
• Previous experience in an implementation, technical / functional / product analysis or Product Management role appreciated.
• Strong command of spoken and written English, other languages are an advantage
• Able to work with and communicate effectively across regional cultures
• Able to work on multiple projects simultaneously and adjust to changing requirements
• Able to adapt to any situation easily
• Willing to work shifts, weekends and holidays. Midshift (EMEA Time)
• Amenable to work on a Hybrid Work Setup. Location: BGC, Taguig
  
  

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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