I2C DPS Collection Dispute Mgmt Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Finance

Job Sub Function

AP/AR

Job Category

Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description

DePuy Synthes is recruiting for a Credit Management Senior Analyst, located in Taguig City, Philippines.

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques
• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
• Monitor collection performance and KPIs against Service Level Agreements (SLAs)
• Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
• Manage Sales Order Releasing activities within defined authority limits
  
  

Dispute Management

• Manage reconciliation, invoice collections, and timely resolution of customer open receivables, including investigation and analysis of disputes and deductions.
• Build and maintain strong relationships with customers and internal partners to deliver high‑quality customer service.
• Collaborate cross‑functionally with Logistics, Credit, Sales, Sales Finance (Tax/Contracts), and other stakeholders to develop customer‑specific action plans.
• Proactively manage disputes and deductions to meet performance metrics, validate dispute legitimacy, and ensure compliance with documented processes and controls.
• Analyze data, trends, and root causes of customer payment behavior, using dashboards and systems to remove barriers to payment and improve outcomes.
• Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests.
  
  

Qualifications

Education:

• A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
• CPA, CMA, MBA and/or other financial certifications is preferred
  
  

Experience And Skills Required

• 0-2 years of relevant work experience
• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred. 
• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders.
• Basic Negotiation skills
• Analytical and problem solver
  
  

Preferred Knowledge, Skills And Abilities

• (Include any required computer skills, certifications, licenses, languages, etc.)
• Knowledge of SAP systems
• Foreign language capability is a plus (Italian)
  
  

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#DePuySynthesCareers

Required Skills

Preferred Skills:

Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Audit Management, Business Behavior, Communication, Detail-Oriented, Execution Focus, Financial Analysis, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Multi Currency Accounting, Numerically Savvy, Process Optimization, Process Oriented

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