HR Specialist

Location: BGC, Taguig

Shift pattern: Mid-shift – 4pm MNL to 1am MNL

Working Model: Hybrid, 3 days in the office and 2 days working from home.

Working in our dynamic, successful HR team there has never been a better time to join Pepper Money, a specialist mortgage lenderbacked by a global financial institution offering first and second charge loans.

We really do believe that its our people who are our main competitive advantage – the thing that sets us apart from our competitors.

Our passion is to Help People Succeed. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.

We operate a hybrid working model, with a split of days being in the office and days being worked at home. Pepper Money has three offices across the UK and one office in Manila, where this role will be based.

What you will be doing

In this role, youll be a central part of our HR Shared Services team delivering excellent HR support across both the UK and Manila. Youll be the go‑to person for colleagues and managers, ensuring smooth and consistent HR processes throughout the full employee lifecycle. Reporting into the HRSS Manager, youll help shape an efficient, people‑focused HR service that reflects our values.

You will:

• Support HR operations across recruitment, onboarding, lifecycle changes, and offboarding.
• Manage colleague records with accuracy, confidentiality, and care.
• Assist with payroll and benefits processing to ensure timely, accurate outcomes.
• Contribute to process improvement, system optimisation, and enhanced employee experiences.
• Support and occasionally lead employee relations cases (disciplinary, grievance, performance).
• Produce HR reports and metrics, ensuring compliance with regulatory and internal standards.
• Provide wider HR team support, including minute taking, interview support, and project involvement.

What we are looking for

Youll thrive in this role if youre organised, people‑focused, and great at balancing detail with fast‑moving HR operations. We are looking for someone who enjoys collaboration across countries, shows initiative, and brings both professionalism and warmth to every interaction.

Youll bring:

• At least 5 years of experience in a HR Supervisor, HR Specialist, or HR Generalist role.
• Strong working knowledge of HR processes, HR policies, and employee relations handling.
• Excellent English communication skills, written, verbal, and customer‑facing.
• Confident use of MS Suite and the ability to learn new HR systems (SAP SuccessFactors experience a bonus).
• Knowledge of PH Labour Code, DOLE requirements, and PH data protection
• UK financial services understanding is advantageous.
• HR Shared services experience is a must.
• High attention to detail, strong organisation, and the ability to prioritise multiple tasks.
• Discretion, confidentiality, and a solutions‑focused mindset.
• Ability to build strong relationships across cultures, particularly when supporting both UK & Manila.
• A proactive, positive approach and a genuine desire to deliver a high‑quality HR service.
• A degree in HR Business Administration or a related field.

Some of the benefits we provide are:

• Competitive salaries and bonus schemes
• Hybrid home/office working arrangements
• Regular training and opportunities to learn and grow
• Holiday leave plus bank holidays
• Medical insurance cover
• Life insurance
• Health and wellbeing support

In return for your commitment, youll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then wed love to hear from you.

We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.