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Healthcare Operations Director

Talentmate

Philippines

25th July 2026

2607-36006-394

Job Description

Provide operational leadership for Virtual Safety Companion teams, ensuring patient monitoring practices align with US health system protocols and safety standards.
Oversee credentialing verification activities for non-delegated providers, ensuring accuracy, timeliness, and compliance with health system policies, accrediting body standards, and regulatory requirements.
Lead non-clinical care coordination functions, including scheduling, patient navigation, and resource support, to ensure high-quality service delivery for designated covered lives.
Manage, coach, and develop a team of professionals by setting goals, conducting performance reviews, and supporting career growth.
Serve as the primary liaison between Global Business Services (GBS) teams and US health system leaders, ensuring clear communication, operational transparency, and alignment with business needs.
Build and foster high-performing teams by promoting engagement, accountability, collaboration, and continuous learning.
Drive process improvements and operational efficiency initiatives by leveraging best practices, performance metrics, and feedback from US stakeholders.
Anticipate evolving business needs and implement operational improvements to support strategic objectives.
Ensure compliance with established quality, service, and regulatory standards across all areas of responsibility.
Lead change management initiatives, guiding teams through organizational transitions with effective communication, empathy, and resilience.

Requirements:

Bachelor's degree in Nursing
Active and unrestricted Philippine Registered Nurse (PHRN) license issued by the Professional Regulation Commission
Minimum of seven (7) years of experience in clinical healthcare leadership
Previous experience working in a global captive center or shared services environment

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	https://creation.ph/	Job Function:	Management
Company Industry/ Sector:	Technology Information and Internet

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Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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