Healthcare Customer Service Director

• Be a pioneer leader building a PH-based patient contact center
• Lead and transform a major healthcare service operation
  
  
  

About Our Client

A global health and safety organization with a fast-growing shared services hub located in Taguig. They are known for their mission‑driven culture, process maturity journey, and strong commitment to operational excellence, employee development, and technology‑enabled transformation.

Job Description

Job Description for the Healthcare Customer Service Director

• Lead and oversee a 24/7 healthcare contact center supporting patients.
• Manage operations across multiple shifts
• Build a high-touch customer service culture focused on empathy and patient care.
• Evaluate and strengthen operational processes, performance metrics, and service workflows.
• Partner closely with US leadership on priorities, escalations, and continuous improvement.
• Establish and enhance frameworks for QA, training, governance, and workforce management.
• Coach and develop senior leaders to improve capability and operational maturity.
• Build structures, processes, and systems from the ground up as part of organizational transformation.
  
  
  

The Successful Applicant

The Successful Candidate

• Already operating at a Director level in healthcare customer service, patient support, or contact center leadership.
• Extensive experience managing healthcare or patient-facing contact center operations.
• Background leading 24/7 service environments, ideally supporting US-based patients or customers.
• Proven leadership in large-scale, complex customer service or patient support organizations.
• Hands-on, detail-oriented leader comfortable scrutinizing processes end to end.
• Strong experience building or transforming operations, including setting up new structures and standards.
• Skilled in managing senior US stakeholders and cross-functional teams.
• Willing to work onsite in BGC
  
  
  

Whats On Offer

The Healthcare Customer Service Director role provides the opportunity to influence and shape a mission-critical patient support operation in the Philippines. The position is pivotal in driving high-quality service delivery for US-based patients who rely on essential medical equipment. The Director will work closely with senior US and local leadership while leading hands-on improvements across operations, processes, and culture. The role offers a meaningful platform to build, refine, and elevate a large-scale service environment.

Contact: Juan Dela Cruz

Quote job ref: JN-032026-6968345

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