Head Of HR Operations

About The Job

The Head of HR Operations leads the delivery of core HR services across the organization, ensuring efficient, accurate, and employee-focused operational support. This role oversees the HR Contact Center, Payroll & Benefits Administration, and HR Knowledge Management. The role is accountable for service reliability, payroll integrity, and the effective management of HR information and documentation — while policy ownership, governance, and process transformation are handled by designated functional teams.

What You’ll Do

• HR Service Delivery & Contact Center Leadership
• Lead and manage the HR Contact Center handling all employee queries and case management.
• Ensure timely, accurate, and consistent responses aligned with defined SLAs.
• Establish and monitor service metrics (response time, resolution time, satisfaction ratings).
• Ensure a high-quality employee experience through consistent and professional support.
• Payroll & Benefits Administration
• Oversee accurate and timely payroll processing in compliance with Philippine statutory requirements.
• Ensure proper administration of government-mandated and company-provided benefits.
• Maintain payroll accuracy, reconciliation processes, and coordination with Finance.
• Ensure benefits administration aligns with regulatory requirements and internal controls.
• Monitor compliance with benefits-related statutory obligations (SSS, PhilHealth, Pag-IBIG, tax-related deductions, etc.).
• HR Knowledge Management & Documentation Control
• Own and maintain HR knowledge repositories (HR portal, FAQs, intranet content).
• Ensure policies, procedures, and work instructions are uploaded, accessible, and version-controlled.
• Monitor review cycles of HR policies and coordinate with policy owners when updates are due.
• Facilitate documentation routing to Legal and Compliance for proper archiving and record-keeping.
• Ensure employees have access to accurate and updated HR information at all times.
• Service Governance & Operational Controls
• Ensure strong operational controls within payroll and HR transactions.
• Maintain accuracy of employee master data in collaboration with HRIS teams.
• Support audit requirements related to payroll and benefits documentation.
• Safeguard confidentiality and proper handling of employee data.
• Leadership & Team Management
• Lead and develop HR Operations team members, including HR contact center agents and payroll specialists.
• Build a service-oriented, detail-driven, and accountable team culture.
• Develop team capability in payroll governance, documentation accuracy, and service delivery excellence.
• Provide coaching, succession planning, and performance management within the function.
  
  

What You Need To Have

Minimum 10–15 years of experience in HR Operations, including payroll and benefits administration.

At least 10 years in a leadership role, managing HR operations or shared services teams.

Strong background in payroll processing, reconciliation, and benefits administration.

Experience In High-volume, Structured Environments Is Preferred.

Payroll systems and HRIS expertise

Strong understanding of Philippine payroll and benefits regulations

Internal controls and documentation management

Service management and SLA governance

Job Perks Youll Enjoy

• Permanent dayshift schedule
• Up to 50% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities
  
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

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