Head Of Engineering

EviSmart

Head, Engineering Operations

"Six world-class engineers. A live global platform. One operating model that runs without the CTO managing it daily. You build it, own it, and make it run."

📍 BGC, Taguig City, Philippines • On-site • Full-Time • Day Shift (Primary occasional flexibility for 24/6 ops)

WHAT EVISMART IS BUILDING

EviSmart is the leading dental Autopilot system operating across 28 countries in a $40B healthcare industry — and the Manila team builds and ships it. Not an MVP. Not a pilot. Live, in production, with thousands of dental labs and dentists depending on the platform every day to run their business.

We have multiple in-house AI teams building the next generation of dental design automation — and Manila is where it gets operationalized. We are one of the few genuinely AI-first companies in the Philippines. The models are being built here. The product is scaling here. The opportunity is here.

WHY THIS ROLE, WHY NOW

The engineering team has the playbooks, the talent, and the defined KPIs. What has been missing is the operational layer between Des and the six FPEs to run the model end-to-end. The person who joins now as Head, Engineering Operations builds the KPI dashboard, the variable pay calculation model, and the operating rhythm that will define how this engineering team scales — from six FPEs today to whatever comes next. None of that operational infrastructure exists yet. You build it, and you own it.

Early joiners shape the operating model. That is not a slogan — it is how every senior leadership role here got built.

WHY EVISMART

• Leading dental Autopilot system in a $40B global healthcare industry — operating across 28 countries, live in production
• Multiple in-house AI teams building proprietary models — not just consuming APIs. Claude, Cursor, Luvable, and LLM-powered workflows are part of the daily stack
• Manila is not a back office. It is the delivery engine — operations, AI, product, and engineering all run from here. Your work ships globally
• We promote based on output, not tenure. The people who move fastest here are the ones who own their work completely
• 300+ people and growing — the career path is real because the company is growing into it

"The engineering team is exceptional and the playbooks are defined. What I need is someone who makes the rhythm run without me in the loop. I should hear about the engineering team by exception — not because a sprint slipped, a 1:1 didnt happen, or a variable pay calculation was late. The right person builds the KPI dashboard themselves using Jira and Claude, runs every ceremony on schedule, and brings me a recommendation, not a problem. If that kind of operational ownership excites you, we need to talk."

— Des Peraren, CTO / GM, EviSmart Manila

WHAT YOULL OWN

• Operating Rhythm — run every ceremony defined in the Engineering Team Operations Playbook: daily standups, weekly 1:1s, sprint reviews, mid-sprint milestone checks, and quarterly fire-drills. If a ceremony is not happening, that is yours to fix
• KPI Dashboard — build a working prototype using Jira data and Claude before requesting any engineering resource. KPI model: Track all six FPEs against their defined KPI bands — Charlene and Jester on the 7A points model, Juancho, Neil, Millie, and Mike on the 7B model. Mid-sprint Wednesday milestone checks are a standing requirement — not optional.
• Variable Pay Calculations — pull Jira data for all six FPEs monthly, calculate band eligibility and KPI payout, and submit a complete recommendation to Des before payroll. No chasing, no delays
• People Management — All Six Direct Reports — weekly 1:1s, quarterly performance reviews on schedule, performance management when KPIs are persistently below target, and hiring recommendations when headcount is approved. Des sees summaries — she does not run the conversations
• Escalation Layer — every escalation to Des arrives with the issue and its business impact, what was tried, and your recommendation. Raw problems without a proposed path forward are not escalations — they are offloading
• Risk signal — you are the first to know when an FPEs KPI is drifting, a sprint is at risk, or a performance situation is building. You act before it reaches Des as a surprise

WHAT YOULL GET

• A seat at the AI table — work directly alongside in-house AI model teams using Claude, Cursor, Luvable, and LLM-powered workflows. You build with these tools daily — including the KPI dashboard this role requires
• Global reach, Manila-built — EviSmart operates across 28 countries. The engineering team whose operating model you own ships the platform that dental businesses across North America, Europe, and beyond depend on every day
• Operations model ownership — your KPI dashboard, your variable pay methodology, your operating rhythm. The standard the engineering team runs to is the one you set
• A concrete career path — Head, Engineering Operations → VP Engineering Operations → COO. As the organization scales, the operational scope scales with it
• Above-market compensation (starting at ₱200,000) for operations leaders who have personally owned engineering team performance and delivery; range disclosed at first screen.
• HMO coverage, 13th month pay, and all government-mandated benefits

HOW WE WORK

We share work before its ready. We debate decisions loudly and execute them quietly. We default to fixing problems instead of escalating them. Manila is the delivery engine for a global platform — the standard is high and the pace is real.

A skipped ceremony is a rhythm problem. A KPI breach Des hears about for the first time in a monthly meeting is an escalation failure. A variable pay delay is a trust problem. We fix things before they escalate, and we expect everyone here to do the same.

If youve spent time waiting for someone else to build the dashboard or run the review — youll notice the difference on your first week.

"Why EviSmart and not a bigger company? Because at a bigger company, your work goes into a queue. Your output is handled by a template. Here, what you build ships to 28 countries. Thats the kind of ownership most roles never give you — and we think the best people want it."

— EviSmart Talent Team

WHAT SUCCESS LOOKS LIKE

30 Days

All six 1:1s running, KPI dashboard prototype built in Claude using Jira data

60 Days

First variable pay calculation submitted to Des on time, sprint ceremonies running without gaps

90 Days

Des receives the monthly KPI report; engineering team runs without her daily involvement

A NOTE ON WHAT WERE NOT

This is not a project management or PMO role. There is no technical decision-making here — the FPEs own their domains and are highly capable. This role governs the operating model: the rhythm, the numbers, the people, and the escalation quality. If you are a hands-on engineer or technical architect looking to continue doing technical work, this role will pull you in the wrong direction. If you are an operations leader who finds satisfaction in a team that runs well without being managed, this is it.

This is not a cost-center role and Manila is not a support function. Our Manila team leads engineering and operations — the product ships from here. If youve seen "Philippines office" mean something smaller at other companies, that is not what this is.

On AI: EviSmarts AI is not a marketing claim. We have in-house model research and development teams, and the tools we use daily — Claude, Cursor, Luvable, LLM-powered workflows — are part of the actual stack, not a slide in a deck. This role uses Claude directly to build and maintain operational dashboards — it is a job requirement, not a nice-to-have.

WHAT WE NEED

• 5+ years managing engineering or technical operations teams as the operational leader with accountability for performance, rhythm, and delivery — not as a peer or project coordinator
• Proven experience building and owning operational KPI dashboards — pulling data from tools like Jira, interpreting trends, and acting on signals before they become problems; comfortable building a working prototype using Claude before requesting engineering support
• Experience running Agile ceremonies end-to-end — owning the cadence, not just attending it — and identifying sprint risk from estimation or scope signals before the sprint ends
• A track record of conducting structured, evidence-based performance reviews for senior technical contributors — including difficult conversations when performance is below standard
• Experience calculating or owning variable pay, commission, or incentive models for a team; and the practice of escalating to senior leadership with data, context, and a recommendation — never a raw problem
• Familiarity with Jira as a data source for operational metrics and experience managing multi-specialization engineering teams (platform, DevOps, data, application development) is a strong advantage

Apply at https://job-boards.greenhouse.io/evismart

EviSmart • Philippines • evismart.com