GSC And Customer Service Specialist Temporary

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

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Department Order to Cash (O2C)

Role Temporary (12 months)

Location Taguig, Philippines

Reporting to GSC & Customer Service Specialist Team Lead

GSC & Customer Service Specialist (Temporary)

The Global Supply Chain & Customer Service Specialist ensures accurate, timely, and efficient execution of supply chain and customer service activities for finished goods, semi-finished goods, and raw materials across JTI markets and third-party partners. The role focuses on order and shipment management, logistics coordination, documentation, master data, and end-to-end delivery execution using SAP and related supply chain systems. The Specialist is expected to collaborate closely with factories, markets, logistics partners, suppliers, Finance, and other stakeholders to ensure on-time, in-full delivery while maintaining compliance with JTI policies and controls.

As the GSC & Customer Service Specialist in JTI GBS Manila you will

• Coordinate product phase-in and phase-out activities and maintain customer and material master data for assigned markets and customers.
• Process Sales and Purchase Orders in SAP ECC/IBP, ensuring accurate and timely order execution.
• Manage end-to-end shipments and deliveries in coordination with factories, suppliers, freight forwarders, carriers, and warehouses.
• Prepare and coordinate shipping and commercial documentation, including invoices, packing lists, certificates, credit/debit memos, and customs-related documents.
• Monitor supply requirements and respond to changes in demand, regulations, taxation, or other business conditions that may impact delivery.
• Support service-related Purchase Orders, goods receipts, vendor payment issues, blocked invoices, and GR/IR clearing activities in collaboration with Finance.
• Ensure compliance with JSOX controls and support internal and external audit requirements related to Supply Chain and Customer Service processes.
• Analyze operational issues, identify business impact, and recommend process improvements and solutions.
• Maintain effective communication with internal and external stakeholders and support business continuity across assigned activities
  
  

Requirements

• 3-5 years of experience in Supply Chain and Customer Service within a multinational environment.
• Bachelor's degree in Supply Chain Management, Engineering, or a related field
• Experience with SAP HANA or another ERP system.
• Good knowledge of supply chain, logistics, order management, and shipment processes.
• Proficiency in Microsoft Office applications.
• Strong coordination, analytical, and problem-solving skills.Ability to collaborate effectively with internal teams, customers, suppliers, and logistics partners.Fluent in written and spoken English.
  
  

What to Expect?

• At JTI GBS, we prioritize your well‑being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world‑class development programs and opportunities to collaborate, grow, and progress across JTI’s international markets.
  
  

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

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