GDS Tax - ACR Senior EG - RTR 1

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Job title Senior

Reports to Manager

Job Purpose

This role supports the end-to-end Order to Cash (O2C) cycle, leading process delivery, control assurance, and digital enablement across Customer Master Data, Billing & Invoicing, Collections, and Cash Application. The position emphasizes process governance, automation readiness, and analytical enablement to achieve high operational accuracy, SLA compliance, and client value realization.

The Senior acts as a process anchor, ensuring timely delivery, quality adherence, and mentoring of staff-level teams while driving continuous improvement and digital adoption initiatives within the O2C function.

Key Responsibilities

• Process Delivery & Governance
• Oversee day-to-day delivery of O2C activities, including:
• Customer Master Data Management
• Sales Order Entry & Fulfilment
• Billing & Invoicing
• AR Collections & Dispute Resolution
• Cash Application and Reconciliations
• AR Month-end & Reporting
• Validate completeness and accuracy of remittances, receipts, adjustments, and allocations across ERP systems (e.g., SAP, Business Central, D365).
• Monitor SLA adherence, control compliance, and ensure client satisfaction through initiative-taking communication and issue resolution.
• Prepare dashboards, variance reports, and KPI summaries for leadership review and client reporting.
• Lead month-end close activities related to AR subledger and bank reconciliations.
• Ensure documentation and SOPs are current, standardized, and align with transition and quality assurance frameworks.
  
  

Digital & Analytical Enablement

• Drive adoption of AI-assisted automation tools, RPA workflows, and Power BI analytics for reporting and reconciliation.
• Perform complex data analysis to identify root causes for exceptions, recommend automation use cases, and enhance process efficiency.
• Partner with transformation and GPO teams to support touchless O2C initiatives, including OCR remittance, automated matching, and exception prediction.
• Validate automation performance metrics and contribute to AI Agent testing and hyper care post-deployment.
• Leverage Power Platform (Power BI, Power Automate) for developing and maintaining operational dashboards and reports.
• Champion of data-driven culture, mentoring staff on analytical tools and process optimization.
  
  

Collaboration & Governance

• Consult with client finance, operations, and business teams for escalations, process clarifications, and performance discussions.
• Support transition and process harmonization across geographies and ERP platforms, ensuring alignment with standardized templates and governance models.
• Guide and mentor staff-level associates, monitor their progress, and provide feedback for skill development and performance improvement.
• Collaborate with automation COE and transformation teams to align O2C process priorities with digital strategy.
  
  

Functional & Technical Skills

• Strong end-to-end understanding of the Order to Cash lifecycle, with firsthand experience in at least two areas:
• Customer Master Data Management
• Sales Order Entry & Fulfilment
• Billing & Invoicing
• AR Collections & Dispute Resolution
• Cash Application and Reconciliations
• AR Month-end & Reporting
• Proficient in ERP systems such as Business Central, SAP, D365, or Ariba.
• Advanced Excel and analytics proficiency (pivot tables, lookups, macros, formula automation).
• Working knowledge of automation tools (Power Automate, UiPath) and BI tools (Power BI, Tableau).
• Sound understanding of SOX controls, revenue recognition, reconciliations, and audit compliance frameworks.
• Ability to document process flows, exceptions, and SOP updates effectively.
• Awareness of automation and AI tools (e.g., Power Automate, Power BI, Ai Agents, UiPath) preferred.
  
  

Future-Ready & Behavioural Competencies

• Digital Fluency: Operates confidently in technology-enabled environments with automation, visualization, and AI tools.
• Analytical Mindset: Uses data-driven insights for exception analysis, trend identification, and decision support.
• Agility: Adapts quickly to process, technology, and client requirements; supports transition and transformation projects.
• Leadership & Collaboration: Demonstrates team leadership, conflict management, and effective stakeholder communication.
• Continuous Improvement: Proactively identifies improvement areas and contributes to process innovation, automation, and standardization.
  
  

Performance Metrics / KPIs

• SLA adherence and quality compliance across O2C processes.
• Reduction in manual intervention and exception rate.
• Process accuracy, turnaround time, and client satisfaction.
• Automation and digital adoption KPIs (bot utilization, dashboard usage).
• Contribution to transition, transformation, and process improvement initiatives.
• Staff mentoring and knowledge-sharing effectiveness.
  
  

Qualifications & Experience

• Education: Bachelor of Science in Accountancy/Management Accounting (preferred) or related field
• Experience: 5–10 years of experience in O2C or Accounts Receivable process delivery and governance.
• Firsthand exposure to ERP platforms such as SAP, D365, or Business Central.
• Experience with digital transformation, RPA implementation, or process automation is highly desirable.
• Prior involvement in multi-country delivery or transition/migration projects is an advantage.
  
  

Approved by:

Date approved:

Reviewed:

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