Field Operations And Effectiveness Manager

The FOM will oversee operations of the team and is responsible for leadership & direction in achieving executional and operational excellence of all districts and territories.

He/She will be responsible in performing strategic sales & performance management, review and analyze business parameters, develop comprehensive execution plans incorporating marketing strategies, business analysis & resource allocation. Effectively manage available ethical business resources (samples, promats, business- building funds) to drive sales and results. Regularly tracks national performance, identifies markets changes and redirects efforts as appropriate, institutes reporting mechanisms and performance management system.

Coach and mentor DSMs and TMs for growth and development

Responsible in building business partnerships with key healthcare practitioners and develop strong ties with key hospital entities.

Key Areas of Accountability :

• Business Analysis and Planning
  
  

Develops comprehensive national business execution plans (incorporating marketing strategies, SWOT analysis, training needs, resource allocation, etc)

Regularly tracks sales performance and KPIs of the sales team and redirects efforts as appropriate

2. Drive Sales Results

Clearly and consistently conveys sales and execution expectations as agreed with the Sales Director; KPI setting, promotional goals and available resources to drive business and achieve sales objectives Effectively manage all available resources (e.g. samples, promats, tactical budget) to drive sales productivity

• Attract, Coach & Develop Talent
  
  

Identifies performance gaps and trends that require coaching and reinforcement

Regularly reviews and completes Performance Excellence documents to ensure that performance management plans are met

Proactively attracts and recruits a diverse pool of high potential candidates to fill current posts

Develop succession and retention plans to enhance individual advancement potential

• Build Business Partnerships
  
  

Manage and develops strong ties with decision makers of key hospital accounts, foster strong partnership with departments and rapport building with HCP and nutrition societies. Supports CME Manager in roll-out of activities and co-manage implementation/tracking of activities. Develops and leverages professional relationships with KOLs and key customers Leverages relationships with internal business partners (e.g. Marketing/CME, Finance, SCO/Demand Mgmt, SFE Manager, Training) to support business

Knowledge & Experience :

• People & Business management skills
• Insight into internal and external customers
  
  

Competencies required :

• Analytical skills
• Strategic thinking
• Strong communication skills
• Influencing Skills
• Leadership Skills
• Project management
• Advanced knowledge in sales and trade
• Strategic thinking and visioning
• Presentation and Negotiation Skills
  
  

Minimum Qualification :

College education – preferably Business Management Graduate

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