Executive - Technical Service

Are you passionate about Technical Service Executive and its processes? If so, this opportunity could be for you! Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

As a Technical Service Executive at B. Braun you plays a vital role in ensuring the optimal operation and performance of B.Braun machines and ancillary systems at hospitals and ambulatory centers. This includes conducting technical assessments, performing maintenance and repairs, troubleshooting issues, and Biomed Engineers technical training. The role requires close collaboration with healthcare providers to ensure equipment reliability, safety, and compliance with B. Braun’s operational standards and local healthcare regulations.

Your key responsibilities:

• Installs, inspects, and commissions B. Braun medical equipment following manufacturer, quality, and regulatory standards.
• Performs preventive and corrective maintenance, including advanced troubleshooting of electromechanical, hardware, and software issues.
• Diagnoses equipment failures, completes repairs or component replacements, and conducts calibration and performance verification.
• Provides on-site and remote technical support, customer training, and maintains accurate service documentation using ServiceMax.
• Ensures compliance with B. Braun quality and safety procedures while collaborating with internal teams and supporting overall service operations.
  
  

What you will bring to the team:

• Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or related technical field (preferred).
• At least 3 years of experience servicing medical equipment, ideally in dialysis or renal care.
• Strong understanding of dialysis machine operation, calibration, and maintenance, with excellent technical troubleshooting skills.
• Effective communicator capable of training and supporting healthcare professionals.
• Able to work independently, travel to client sites, and respond quickly to service needs or technical emergencies.
  
  

What sets B. Braun apart?

B. Braun is dedicated to protecting and improving global health. Established in the Philippines in 1985, it leverages over 185 years of innovation from its parent company, B. Braun Melsungen AG, which operates in 64+ countries. Initially focused on sutures and disposables, B. Braun Philippines has grown over 39 years to employ more than 800 sales and service professionals.

We now offer advanced dialysis treatments and a broad range of healthcare solutions, including infusion devices, surgical instruments, sutures, regional anaesthesia, haemodialysis machines, disposables, value-added drugs, and clinical nutrition, delivering comprehensive patient care across the country.

What can we offer you?

• Group Term life Insurance
• Medical and Optical Reimbursement
• Maternity assistance
• Training and development programs
• Engage in fun activities and team building events
  
  

What’s next?

Once you click on the link to Apply, you will be directed to update your personal information and submit your CV. Our Talent Acquisition team will carefully review your application, and if you pass the CV screening you will be invited for the first interview. We ask you to conduct two interviews, one in person and one remotely. If you stand out and meet our requirements, we will present you with an offer and guide you through our seamless onboarding process. Join us and be part of something extraordinary!

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.

To find out more about our commitment to diversity click here

Check us out on Social Media!

B. Braun Group LinkedIn

B. Braun Group YouTube

To find out more about B. Braun Philippines here

Requirements

• Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related technical field (an advantage)
• Minimum of (3 years) of experience in servicing medical equipment, ideally within the dialysis or renal care industry.
• Strong knowledge of dialysis machines and ancillary equipment operation, calibration, and maintenance procedures.
• Excellent troubleshooting skills and the ability to perform detailed technical assessments and repairs.
• Strong communication skills with the ability to train and interact effectively with healthcare providers.
• Willingness to travel to various client sites and provide on-site support as needed.
• Ability to work independently and respond quickly to client needs and technical emergencies.
  
  

CORE VALUES

At B. Braun, we are governed by our Brand Values of Diversity, Accountability and Trust

Value Diversity

• Appreciate and include diverse perspectives
• Foster Equity
• Show empathy
  
  

Be Accountable

• Learn Actively
• Act with Customer Focus
• Deliver Performance and Results
  
  

Show Trust

• Influence positively
• Drive Ideas and Change
• Cooperate Constructively
  
  

COMPETENCIES

Equipment Maintenance & Support

• Conduct thorough assessments of machines and related equipment to ensure optimal performance.
• Perform routine calibration, preventive maintenance, repairs, and part replacements within designated timeframes.
• Adhere strictly to B. Braun’s standard operating procedures and quality guidelines during all service activities.
• Provide timely technical phone support to resolve equipment issues within 24 hours, minimizing downtime.
  
  

Troubleshooting, Collaboration & Escalation

• Diagnose and troubleshoot equipment malfunctions, documenting findings and implementing corrective actions.
• Escalate complex technical issues to senior engineers or manufacturer support when necessary.
• Work closely with sales, clinical, and product teams to provide feedback on equipment performance and customer needs.
  
  

Documentation & Compliance

• Prepare detailed service reports after each visit, including assessments, actions taken, and recommendations to be uploaded in ServiceMax.
• Submit service-related documentation promptly and accurately for regulatory and internal compliance.
• Maintain comprehensive records of service history, parts usage, and work performed per client site in ServiceMax.
  
  

Technical Training & End-User Support

• Conduct Biomedical Engineers technical training and train hospital and ambulatory staff on equipment technical features, proper usage, and basic troubleshooting.
• Provide ongoing guidance to clinical teams and biomedical engineers to ensure safe, reliable, and effective equipment operation.
• Share practical tips and feedback with both clinical staff and biomedical engineers based on usage patterns, technical assessments, and equipment performance.
  
  

Safety & Standards

• Ensure all work complies with B. Braun’s standards, local healthcare regulations, and equipment safety protocols.
• Promote a culture of safety, emphasizing preventive maintenance, correct calibration and proper disposal.
• Follow infection control and workplace safety protocols to protect patients and healthcare staff.
  
  

Continuous Improvement

• Stay updated on advancements in healthcare technology and best practices in equipment servicing.
• Participate in training, workshops, and professional development programs.
• Provide feedback to management on recurring issues and suggest improvements to service processes.

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