Engineer Verint Application

What Software Engineering Contributes To Cardinal Health

Software Engineering is responsible for designing, developing, implementing and supporting applications, systems and IT products required to achieve the companys business objectives.

• Demonstrates knowledge of software development techniques and fluency in software languages and application programming interfaces.
• Demonstrates general understanding of hardware/software platforms including but not limited to operating systems, databases, application servers, web servers and integration technologies.
• Plans and executes system implementations that ensure success and minimize risk of system outages or other negative production impacts.
• Demonstrates conceptual knowledge of architecture standards and database and operating systems.
• Demonstrates problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages.
• Analyzes production system operations using tools such as monitoring, capacity analysis and outage root cause analysis to identify and drive change that ensures continuous improvement in system stability and performance.
• Demonstrates knowledge of software development, life cycle, modeling of business processes, application design patterns, business/functional documents. Estimates to high level business requirements and provide options analysis.
  
  

• Responsible for engineering to support the Verint platform (Call Recording, Speech Analytics, Text Analytics, Quality Monitoring, DPA, WFM)
• Understanding of core architecture and upgrade procedures
• Ability to design and implement customizations in Verint
• Understanding of workforce management concepts
• Understanding of speech analytics concepts
• Responsible for hands on coding and development
  
  

• 4-8 years of experience, preferred
• Bachelors degree in related field, or equivalent work experience, preferred
• Relevant experience with Verint wholistically (Call Recording, Speech Analytics, Text Analytics, Quality Monitoring, DPA, WFM)
• Familiarity with networking concepts and troubleshooting preferred
• Experience with Genesys Phone and WFM integration preferred
• Basic knowledge of Server Maintenance and Accessibility
• Networking knowledge preferred
• GCP VM knowledge preferred
• Novice level SQL querying and Database Management knowledge preferred
• Experience with SAP CRM or Salesforce.com a plus
  
  

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
• Completes work independently, receives general guidance on new components
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues