Engineer Application Development And Maintenance - Senior Technical Business Analyst LRCGQ

This role will be focused on implementing and supporting applications in the Quality and Regulatory (QRA) functional area within LRCGQ (Legal, Regulatory, Compliance, Government and Quality) GBTS department.

Accountabilities In This Role

• Responsibilities
• Provide day‑to‑day operational support for the environmental compliance IT solution, ensuring system stability, timely issue resolution, and continuous functionality in a Run-state environment.
• Investigate and troubleshoot defects, perform root‑cause analysis, and accurately route issues to the appropriate shared services teams (e.g., Kafka, BigQuery, Apigee, Looker, SSO connectors).
• Serve as a primary liaison across IT teams, mediating discussions, clarifying roles, and coordinating resolution efforts for cross-functional technical issues.
• Maintain proactive communication with SaaS vendors, monitor announced updates or breaking changes, and identify necessary downstream modifications to internal systems.
• Design, implement, and support application integrations, ensuring data integrity, reliability, and alignment with enterprise architecture.
• Develop, refine, and maintain resiliency strategies, including monitoring configurations, alerting workflows, backup processes, and failover plans.
• Coordinate SaaS contract renewals, confirming business intent, completing renewal requirements, and facilitating communication with sourcing/procurement through execution.
• Support Single Sign-On (SSO) implementation and maintenance, collaborating with identity management teams to ensure secure and seamless authentication experiences.
• Document solution architecture, data flows, integration points, and configuration updates, contributing to long-term knowledge retention and audit-readiness.
• Partner with business stakeholders to understand requirements, address pain points, and translate functional needs into actionable technical solutions.
• Monitor system performance and usage trends, identifying opportunities to improve reliability, efficiency, or user experience.
• Drive continuous improvement by recommending process changes, automation opportunities, and best practices in solution support and lifecycle management.
• Participate in meetings, demos, and presentations, effectively communicating technical concepts to both technical teams and business leadership.
• This role will be responsible for providing functional leadership for project efforts supporting the Legal, Regulatory, Compliance, Government and Quality (LRCGQ) functional area.
  
  

• Support the Environmental Compliance IT Solution in Run State, serving as a primary point of contact for troubleshooting issues, identifying root causes, and coordinating resolution activities.
• Diagnose and triage defects across a complex technical ecosystem, including Kafka, BigQuery, Apigee, Looker, SSO connectors, and related shared services teams.
• Coordinate with cross‑functional IT teams and shared services, ensuring timely resolution of incidents and alignment on technical dependencies.
• Monitor vendor communications for changes, deprecations, patches, or upcoming enhancements; assess downstream impacts and drive required updates within the solution.
• Develop and implement resiliency, failover, and recovery plans to strengthen system performance and reliability.
• Submit, monitor, and manage ServiceNow tickets, ensuring clear documentation, appropriate prioritization, timely follow-up, and closure of incidents, problems, and change requests.
• Support Single Sign-On (SSO) integrations and enhancements, collaborating with identity and access management teams as needed.
• Maintain strong relationships with SaaS vendors, ensuring clear communication around issues, escalations, and solution roadmaps.
• Manage and document configuration updates, workflows, and integration points, ensuring traceability and alignment with technical and compliance standards.
• Support integration design and ongoing enhancements for SaaS applications interacting with the environmental compliance ecosystem.
• Act as a liaison between business stakeholders and technical teams, translating functional needs into scalable technical solutions.
• Continuously improve solution stability and user experience, leveraging insights from defect trends and business feedback.
• Contribute to process improvements, knowledge articles, and best operational practices across the support space.
  
  

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience.
• 5+ years of experience as an IT Business Analyst in a corporate environment
• Strong IT background with the ability to quickly understand the relationships among systems, data flows, and integration points.
• Experience mediating across different IT teams, leveraging knowledge of organizational roles, problem ownership, and escalation pathways.
• Demonstrated ability to design, implement, and support integrations for SaaS solutions across multiple enterprise applications.
• Strong analytical, troubleshooting, and critical thinking skills; able to isolate defects to the correct technical team or integration layer.
• Excellent verbal and written communication skills, including the ability to present complex technical concepts in clear, concise language for leadership and non‑technical stakeholders.
• Proficiency with Microsoft Office tools (Excel, Word, PowerPoint) and diagramming tools such as Lucidchart, Visio, or similar.
• Ability to work independently with minimal guidance while proactively driving tasks to completion.
• Self‑motivated with a commitment to continuous learning, staying current with new tools, technologies, and best practices in integration and cloud solutions.
  
  

• Experience working with (not required to be an expert in):
• Kafka (event streaming)
• Google BigQuery (data warehousing)
• Apigee (API management)
• Looker (data visualization)
• Single Sign-On / OAuth / SAML
• Familiarity with supporting SaaS products in a pharmaceutical or regulated industry.
• Understanding of environmental compliance processes or data flows (nice-to-have).
• Experience with vendor management and/or evaluating vendor-driven changes for system impact.
• Knowledge of resiliency design, including monitoring, alerting, and incident recovery strategies.
• Experience in IT solution ownership, systems analysis, or application support roles.
  

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
• May contribute to the development of policies and procedures.
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives.
• Practice Agile and DevSecOps methods in a geographically dispersed team.
• Completes work independently; receives general guidance on new projects.
• Organizational skills that enable one to work on several tasks simultaneously, providing management with appropriate insight into the workload and priorities.
• Work reviewed for purpose of meeting objectives.