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End User Support Manager ERP

Talentmate

Philippines

21st April 2026

2604-2544-1300

Job Description

Join a global leading healthcare company
Competitive compensation package and benefits

About Our Client

Our client is an internationally recognized healthcare provider committed to delivering compassionate care and innovative solutions across a broad network of facilities. With a strong focus on operational excellence and community impact, they are continuously evolving to meet the needs of patients and stakeholders.

Job Description

Supervise daily ERP (Workday) end-user support operations, ensuring timely issue user support operations, ensuring timely issue triage, troubleshooting, and resolution.
Maintain ERP functionality for day-to-day to day business activities, escalating issues per established procedures.
Oversee user provisioning, access management, and periodic audit reviews.
Coordinate with IT, functional configuration teams and MDM teams to resolve defects, ensure integration stability, and mitigate disruptions.
Monitor support ticket volumes, SLA compliance, user trends, and recurring issues to inform process or training improvements.
Lead communication of system outages, release notes, and changes to functional stakeholders.
Manage and update knowledge base articles, job aids, and user guides.
Support user acceptance testing (UAT), release validation, and regression test cycles.
Partner with functional leaders to identify training gaps and deliver targeted user enablement.
Promote continuous improvement to enhance support service quality and reduce issue recurrence.
Lead, coach, and develop a high-performing team of associates, managing daily activities and career growth.

The Successful Applicant

Minimum of 5 years experience in ERP end user support or help desk operations (required)-user support or help desk operations (required)
Minimum of 2 years experience supervising or coaching support analysts (required)

Whats on Offer

Join a global leading healthcare company
Flexible work setup
Competitive compensation package and benefits

Contact: Matt Mercado

Quote job ref: JN-042026-6993233

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Staffing and Recruiting

What We Offer

About the Company

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