Employee Care Advisor

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. Thats why we are always looking for curious minds that see themselves imagining the unimaginable with us.

As part of the overall strategy to drive quality-based, cost-efficient and timely service delivery, this role will be part of the HR organization under the Employee Services department. The successful candidate will be responsible for providing tactical and operational HR support for specific country stakeholders from the NORTH AMERICA region. This role will report to a Team Lead overseeing Tier 1 HR functions such as onboarding, data management, organizational management, data reporting, customer handling, and inquiry management (cases, calls and chats).

Your Role

Inquiry Management

• Respond to employee queries related to the employment lifecycle, benefits, compensation, and payroll via calls, chats, and cases.
• Provide guidance on HR policies and communications.
• Support issue resolution related to system/tool access.
  
  

Administrative Support

• Handle document management such as letters, certificates, and electronic files.
• Assist with system password resets.
• Collaborate with cross-functional teams including Procure, Finance, and IT to resolve employee needs.
  
  

Navigational Assistance

• Guide employees in using HR4You ESS, MSS, and Search & Request portals.
• Provide assistance navigating other platforms such as T&A, Payroll, and Benefits portals.
  
  

Emergency Management

• Manage and respond to emergency HR-related requests, ensuring quick and accurate resolution.
  
  

Other Items

• Demonstrates flexibility and adaptability to work schedule requirements and operation hours in-order to fulfil real time business requirements
• Actively partners and works with the Team Lead to achieve the agreed-upon performance and developmental objectives.
• Supports other ad hoc tasks as needed (UAT, alignment meetings, etc.)
  
  

Who You Are

• Candidate must possess at least a Bachelors/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree.
• 1-2 years of professional experience specializing in HR Operations or HR Generalist functions, preferably from a Shared Services or BPO organization.
• Understanding and experience in the use of HR systems and tools (MyLearning, SAP P40, PeopleSoft, Workday, Success Factors, Taleo, etc.).
• Understanding and experience in the use of Case Management systems and tools (i.e. BMC Remedy, Service Now, Neocase, etc.).
• Adequate experience in using MS Office applications.
  
  

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

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