Job Description

About the Role:

The Ecommerce Sales and Operations Associate will manage the daily eCommerce sales operations for the operations of the Singapore office.

Key Responsibilities:

  • Product Portfolio Management
    • Competitor analysis – Product pricing and market research to benchmark against competitors’ products
    • Updating inventory and promotions pricing for online channels
    • Supporting coordination with eCommerce partners like Lazada, Shopee and others
    • Creating and updating product content on online Ecommerce stores
  • Customer Experience
    • Cresting the optimal post purchase customer experience
    • Collaborate with eCommerce partner couriers to track KPIs and optimize process efficiency
    • Coordinating with different internal stakeholders on any misplaced orders, wrong deliveries, etc.
    • Special projects: Customer Failed Transaction outreach
    • Analysis: Reviewing sales performance, operational KPIs, etc
  • Other tasks
    • Order Management: working with different stakeholders to process orders and make sure that customers have an excellent customer journey
    • Invoicing and dispute management
    • Market research and data collection

Job Qualifications

  • Bachelor’s Degree in business, operations or other related course
  • Highly interested in eCommerce and retail industry
  • Ability to manage multiple projects and meet critical deadlines concurrently, showing time management and prioritization skills
  • Detail-oriented and work well under pressure with tight timelines
  • Competent in MS Office applications
  • Basic knowledge on e-commerce web frameworks or tools is a plus, e.g. WooCommerce, Shopify, HTML, CSS

You Are an Ideal Candidate if You Are

  • Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding – this environment is perfect for someone who is independent, self driven and looking for growth opportunities.
  • An excellent communicator: We speak quickly and act quickly. This requires concise and efficient communication .
  • Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.
  • Love adopting new technology and software tools (e.g. Google Docs, Google Sheets, Slack, Asana, Xer, etc): We are always on the lookout for new tools that will make our own work more efficient.
  • Data driven: We love numbers and data. We make decisions based on quantitative figures.
  • Customer-centric: We do whatever it takes to satisfy our customers.


Job Details

Role Level: Not Applicable Work Type: Full-Time
Country: Philippines City: Taguig National Capital Region
Company Website: http://www.focusglobalinc.com/ Job Function: E-commerce & Online Sales
Company Industry/
Sector:
Retail

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