Director - Operational Risk Management

Director - Operational Risk Management
 

#10th in Fortune Magazine’s 2026 World’s Most Admired Companies
#4th in Great Place to Works Best Company To Work For 2025
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.

The objective of the Operational Risk Management (ORM) Testing, Monitoring, Aggregation and Reporting team is to support organizational resilience through performance of independent testing and monitoring; and establish clear guidelines through standards for reporting and risk assessments; and provide a holistic view of Operational Risk Management (ORM) through aggregated reporting.

Operational Risk Management is looking for a Director of Testing, Monitoring, Aggregation and Reporting to lead a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Director, Operational Risk Management (ORM), Independent Monitoring and Testing:

• Lead an independent testing and monitoring program based on an annual risk assessed plan and testing methodology 

• Oversee end to end review cycle including scoping , fieldwork , control testing , issue identification, reporting and effective stakeholder communication.

• Provide effective challenge to business processes , risks , and controls , ensuring objectivity and independence in assessments.

• Drive continuous improvement in testing methodologies , tools , and documentation standards to increase efficiency and consistency

• Provide leadership ,coaching and development to team members, fostering a culture of accountability, critical thinking and professional growth.

• Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan

• Manage independent 2LoD testing of operational risks, including integration of methodologies and test plans to address interconnected risks

• Proactively identify areas for high risk for intervention

• Drive reporting to the Enterprise Risk Management Committee, Board of Directors and Senior Management on OR topics, and provide support and oversight with associated Communities of Practice

   

Required Qualifications:

• 6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities

• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

• Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds

• Excellent qualitative analytical skills

• Project management skills

• Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior business unit counterparts

• Proven expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

Preferred Qualifications:

• Bachelors Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following:

• Defining and enhancing processes for identifying and assessing operational risks

• Managing independent testing of operational risks

• Coordinating an independent risk assessment process that looks holistically across business units

• Overseeing the production and aggregation of operational risk reports, performing quality control on reporting and ensuring quality reporting tools are utilized

• Providing independent monitoring of operational risk trends and activities

ORMCM

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

• Must have at least 25 mbps internet connection plan / speed

• Must have a private & quiet area to work at home

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.