Digital Relationship Manager

Salmon operates a licensed bank in the Philippines – the Rural Bank of Sta. Rosa (Laguna), Inc. (“Bank”) -- with the ambition of building the best credit-led and technology-driven bank in Southeast Asia.

Salmon was founded in July 2022 by an experienced founding team, uses AI-enabled technology and a proprietary credit engine to offer market-disruptive consumer loans (Salmon Credit, Salmon Installment and Salmon Cash Loans) providing differentiated simplicity and convenience to its customers. The Salmon mobile app is 4.8 and 92% of its customers recommend its services to their friends and family.

In December 2023, Salmon received the approval of the Bangko Sentral ng Pilipinas to acquire a majority stake at the Bank, which has its head office in Sta. Rosa, Laguna and a branch in Bacoor, Cavite. The Bank has been serving residents of Laguna and Cavite since 1963 and will look to expand its range of financial services including its Salmon Time Deposits, which has an annual interest rate of up to 8.88%.

Fully online role – Zoom meetings with clients

Description:

• Conduct online meetings via Zoom with potential and existing clients interested in time deposits.
• Clearly explain deposit products, interest rates, onboarding steps, and address client questions with confidence.
• Build trust-based online relationships with clients and guide them through the digital onboarding and deposit placement process.
• Handle basic objections, provide necessary clarifications, and ensure clients receive a smooth and professional online experience.
• Maintain and develop a small personal client portfolio (personal network or referrals is an advantage).
• Work with internal teams (compliance, operations, onboarding) to ensure clients are processed quickly and accurately.
• Provide excellent post-deposit support, ensuring high satisfaction and retention.
• Maintain accurate notes and client records in the CRM (Creatio).
• Help promote deposit products through digital communication, follow-ups, and customer messaging.

Requirements

• Required: Banking experience in the Philippines (branch/operations/frontline/CSR/RM).
• Experience explaining deposit products or working with time deposits is an advantage.
• Comfortable conducting Zoom meetings and managing clients fully online.
• Strong communication skills — clear, polite, professional, and confident.
• Basic sales and customer handling skills; ability to guide clients to the right deposit solution.
• Self-motivated and organized, able to follow processes and manage daily follow-ups.
• A small existing customer network (even if limited) is a strong plus.
• Bachelor’s degree in business, finance, or related field is a plus, but not mandatory if the candidate has strong banking experience.