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DE033728-HR Service Delivery Senior Analyst

Talentmate

Philippines

8th October 2026

2610-18702-4263

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: HR Service Delivery Senior Analyst WORK SETUP: Hybrid OVERALL PURPOSE: 1)Ensures that agreed proficiency levels are met upon agents’ graduation from the training program and provides training related reports necessary to track performance. 2)Facilitates all process specific required training that may include cross training, up-skilling and roll out of process. RESPONSIBILITIES: Training Needs Analysis

Work with the operations, training, and quality teams to identify performance gaps related to communication skills

Analyse performance gaps and provide recommendations to meet target metrics Training Design and Development

Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design

Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps Training Delivery and Communications Skills Coaching

Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff

Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.

Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff

Provide floor support and communication coaching to all employees including leadership and support

Develop communication assessment tools in line with project’s goals and metrics

Proactively develop activities or modules to supplement existing programs or initiatives

Demonstrate strong working knowledge of adult learning theory principles and able apply in a 1:1 or in a group training setting Training Evaluation and Reporting

Gather data from operations and other support teams to measure program effectiveness

Monitor progress of employees by tracking performance indicators

Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews

Provide floor support and communication coaching to all employees including leadership and support

Develop communication assessment tools in line with project’s goals and metrics

Proactively develop activities or modules to supplement existing programs or initiatives Other Responsibilities

Propose continuous improvements in communications coaching and new hire training processes

Mentor other employees to provide communication coaching support

Attend quality calibration calls and provide recommendations

Provide communication coaching and training support to other businesses Security Compliance Employees are required to maintain compliance with company safety, security, and privacy programs (secrecy of all information and project related information that may be acquired about the business, its affiliates, and partners). They are responsible for being active participants of programs that protect the company’s business operations, facilities, and physical and intellectual property and ensure a safe and secure working environment for all employees. OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILLS AND QUALIFICATIONS: At least 3 years of relevant experience in Training Generic / any payroll background required

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Human Resources (HR)
Company Industry/ Sector:	Software Development

What We Offer

About the Company

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