---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Spanish HR Service Delivery Sr Analyst
WORK SETUP: Hybrid
OVERALL PURPOSE:
The Workforce Ready (WFR) team provides end-to-end case management of all onboarding and resources from cases raised in ATS and focus on:
End to End Onboarding - Offer of employment, pre-employment checks, onboarding initiation, system access and training/ induction.
Contractor Conversion
RESPONSIBILITIES:
Responsible to manage and executing the highly critical/priority and complex Workforce Ready transactions/activities.
Acts as 1st level of escalation in terms of misses in SL or challenges with Operations in executing real time action plans.
Responsibilities include the following specific for Ops transactions:
Internal and external identification of people against open roles
The advertising, pre-screening and scheduling of candidates,
Preparing offer letters and facilitating pre-onboarding and Day 1 onboarding activities and
Supporting any movements as it relates to movement against open job roles
Performs boarding process steps within the global Boarding Solution (Success Factors ATS, Case Management, Employee Central & SAP) with a high degree of technical competency ensuring this system is the “source of truth” for all Boarding activity
Receive cases from WFR Experience Management / WFR Execution Team Lead (Ops & GRF) and coordinate resolution activities including liaison with relevant HR Operations teams and communicate with receiving customers
Coordinate case resolution activities and communicate requests from onshore team to respective HR Operations teams (e.g. Payroll, Analytics & Assurance)
Work within WFR team to build HR Operations understand of the Talent Acquisition and onboarding processes
Coordinate case resolution activities and communicate requests from receiving customers to WFR Experience Management team
Responsible for providing backend HR services for business operations.
Participate in process improvement initiatives or special projects
Required to help in the overall team's workload by managing your deliverables and helping the team when required
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