Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Spanish HR Service Delivery Sr Analyst

WORK SETUP: Hybrid

OVERALL PURPOSE:

The Workforce Ready (WFR) team provides end-to-end case management of all onboarding and resources from cases raised in ATS and focus on:


  • End to End Onboarding - Offer of employment, pre-employment checks, onboarding initiation, system access and training/ induction.
  • Contractor Conversion


  • RESPONSIBILITIES:


  • Responsible to manage and executing the highly critical/priority and complex Workforce Ready transactions/activities.
  • Acts as 1st level of escalation in terms of misses in SL or challenges with Operations in executing real time action plans.
  • Responsibilities include the following specific for Ops transactions:
  • Internal and external identification of people against open roles
  • The advertising, pre-screening and scheduling of candidates,
  • Preparing offer letters and facilitating pre-onboarding and Day 1 onboarding activities and
  • Supporting any movements as it relates to movement against open job roles
  • Performs boarding process steps within the global Boarding Solution (Success Factors ATS, Case Management, Employee Central & SAP) with a high degree of technical competency ensuring this system is the “source of truth” for all Boarding activity
  • Receive cases from WFR Experience Management / WFR Execution Team Lead (Ops & GRF) and coordinate resolution activities including liaison with relevant HR Operations teams and communicate with receiving customers
  • Coordinate case resolution activities and communicate requests from onshore team to respective HR Operations teams (e.g. Payroll, Analytics & Assurance)
  • Work within WFR team to build HR Operations understand of the Talent Acquisition and onboarding processes
  • Coordinate case resolution activities and communicate requests from receiving customers to WFR Experience Management team
  • Responsible for providing backend HR services for business operations.
  • Participate in process improvement initiatives or special projects
  • Required to help in the overall team's workload by managing your deliverables and helping the team when required


  • OTHERS:

    Project Shift Schedule: Night Shift

    Project Rest Day: Weekends Off

    Project/Team Location: Taguig Uptown Bonifacio Tower 3

    SKILL AND QUALIFICATIONS:


  • Standard Spanish Language profile
  • Spanish skill only, no domain
  • At least 0-2 years work experience


  • Good to have:


  • Knowledge of resourcing, recruiting, onboarding and movements processes.
  • Expertise in use of EC, SAP, Success Factors ATS and Onboarding systems
  • Familiarity with Taleo or another Applicant Tracking System



  • Job Details

    Role Level: Mid-Level Work Type: Full-Time
    Country: Philippines City: Taguig National Capital Region
    Company Website: https://www.accenture.com/ph-en Job Function: Translation & Localization
    Company Industry/
    Sector:
    Software Development

    What We Offer


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