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DE031490-Fraud Senior Analyst

Talentmate

Philippines

5th February 2026

2602-18702-1683

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Fraud Senior Analyst

WORK SETUP: Return to Office

RESPONSIBILITIES:

Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.

conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.

Provides resolutions to caller problems and issues including researching and exploring alternative solutions.

Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.

Navigates through a computerized data entry system or other relevant applications.

Manage documentation of all call information according to standard operating procedures.

Undertakes all compliance and regulatory training in line with company requirements.

Accountable to keep up with process related learnings/training and meet performance standards set by the business.

OTHERS:

Project Shift Schedule: Morning shift

Project Rest Day: Weekend

Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILLS AND QUALIFICATIONS:

Fraud profile

With at least 3 to 5 years of relevant experience

QA experience is not required - project will upskill internally

With at least 1 year supervisory experience

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Finance
Company Industry/ Sector:	Software Development

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.