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DE030928-Delivery Ops Lead Manager

Talentmate

Philippines

1st December 2025

2512-18702-410

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Ops Lead Manager WORK SETUP: Return to Office RESPONSIBILITIES:

Supports high quality work through a positive environment

Monitors efficiency of Intercompany team with a focus on improvement

Ensures site meets performance objectives

Produces site scorecard metrics as needed by Client and Accenture leadership

Front line contact for Client operations for questions or issues surrounding service levels specific to Intercompany process

Identifies additional non-client specific training for staff to enhance skill sets among all levels

Remains current on risk management/insurance trends, client initiatives and other necessary topics

Assists in the creation of Performance Improvement Plans (PIPs) for staff not meeting expected production or quality targets

Creates incentive programs and performance awards

Proactively identifies and initiates processes that will improve client perception.

Serves as a mentor and role model for all unit employees

Coaches Intercompany team acclimate to Accenture culture and methodologies

Shares ideas freely and openly to build a collaborative unit

Creates a Great Place to Work Environment

Performs and/or manages special projects as approved for the client, under the direction of the Senior Manager OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

Standard SDL Profile

At least 8-10 years of relevant experience in Service Delivery

At least 5 years leadership experience

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Management
Company Industry/ Sector:	Software Development

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