DE030655-HR Service Delivery Analyst

This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: HR Service Delivery AnalystWORK SETUP: Return to OfficeOVERALL PURPOSE:The Workforce Ready (WFR) team provides end-to-end case management of all onboarding and resourcing from cases raised in ATS and focuses on: End to End Onboarding - Offer of employment, pre-employment checks, onboarding initiation, system access and training/ induction. RESPONSIBILITIES:
• Responsible to manage and executing the highly critical/priority and complex Workforce Ready transactions/activities.
• Acts as 1st level of escalation for the CL 12 - 13 in terms of misses in SL or challenges with Operations in executing real time action plans.
• Responsibilities include the following specific for MinAm transactions:
• Internal and external identification of people against open roles
• The advertising, pre-screening and scheduling of candidates,
• Preparing offer letters and facilitating pre-onboarding and Day 1 onboarding activities and
• Supporting any movements as it relates to movement against open job roles
• Performs boarding process steps for MinAu within the global Boarding Solution (Success Factors ATS, Case Management, Employee Central & SAP) with a high degree of technical competency ensuring this system is the "source of truth" for all Boarding activity
• Receive cases from WFR Experience Management / WFR Execution Team Lead (MinAu) and coordinate resolution activities including liaison with relevant HR Operations teams and communicate with receiving customers
• Coordinate case resolution activities and communicate requests from onshore team to respective HR Operations teams (e.g. Payroll, Analytics & Assurance)
• Work within WFR team to build HR Operations understand of the Talent Acquisition and onboarding processes
• Coordinate case resolution activities and communicate requests from receiving customers to WFR Experience Management team
• Responsible for providing backend HR services for business?operations.
• Participate in process improvement initiatives or special projects
• Required to help in the overall teams workload by managing your deliverables and helping the team when requiredOTHERS:Project Shift Schedule: Morning ShiftProject Rest Day: Weekends OffProject/Team Location: Taguig Uptown Bonifacio Tower 3
  
  

• With at least 2 years of experience in any HR facet