DE030649-HR Service Delivery Analyst

This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: HR Service Delivery AnalystWORK SETUP: HybridOVERALL PURPOSE:The?HR Customer Service?is the "one-stop shop" for benefits, payroll, or any other?HR-related inquiries, providing prompt, accurate and thorough help on all employment-related matters. Manage all tier 1 queries - Respond to CMS & EC cases as well as customers queries via phone by providing information. RESPONSIBILITIES:
• Responsible to manage and executing the highly critical/priority and complex HR Customer Service transactions/activities.
• Acts as 1st level of escalation for the CL 12 - 13 in terms of misses in SL or challenges with Operations in executing real time action plans.
• Responsible to solve employee queries and concerns across multiple geographies through phone, email or via the system Responsible for:
• Employee enquiry support - Explanation of eligibility, reimbursement status, explanation on tax, benefits explanation etc.
• Employee demographic queries - Change in personnel demographics, letter generation, change in employment type , Managing
• Employee Documents and Retrieval - Pay slip assistance, Travel / Visa Docs,
• Verification of employment - 3rd party verification letter.
• Management of ADA (the chatbot) in terms of upkeeps and training of ADA as well updating new information by raising PACR or PASRs.
• Responsibility will include solving end-to-end solutions of the tickets and concerns that employee has raised.
• Responsible for escalated cases that impact moments that matterOTHERS:Project Shift Schedule: Morning ShiftProject Rest Day: Weekends OffProject/Team Location: Taguig Uptown Bonifacio Tower 3
  
  

• Standard HR Service Delivery Profile
• With at least 2 years relevant work experience in HR delivery