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DE030127-Workforce Services Sr Analyst

Talentmate

Philippines

3rd March 2026

2603-18702-1945

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Sr Analyst WORK SETUP: Return to Office RESPONSIBILITIES:

Lead and manage the MSP team to provide timely and high-quality support for AWD configuration and other product support tasks.

Establish and maintain operational consistency and governance around AWD support requests across multiple lines of business.

Develop and oversee a defined pipeline of work for MSP execution, ensuring efficient task triage and completion.

Help assist in project planning and mobilization of new workstreams from the client.

Collaborate with cross-functional partner teams to align support processes and SLAs.

Monitor MSP performance metrics SLAs and KPIs.

Drive continuous improvement initiatives to expand MSP capabilities,

Ensure MSP adherence to compliance standards and operational best practices.

Provide leadership and mentorship to MSP team members, fostering skill development and operational excellence. OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILLS AND QUALIFICATIONS:

At least 3 years relevant work experience; 1 year supervisory Consider RTA + any of the three other WFM functions (Scheduling, Forecasting, or Capacity Planning)

Experience managing and/or mentoring team members.

MSP or contingent workforce teams in a large-scale operational environment.

Strong project and program management skills with the ability to coordinate across multiple stakeholders.

Background in workforce management skills and knowledges are preferred.

Skills and experience in SQL and Python are preferred.

Excellent communication and leadership skills.

Data-driven mindset with experience in monitoring performance metrics and driving operational improvements.

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Human Resources (HR)
Company Industry/ Sector:	Software Development

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