Customer Support

Customer Support (Backoffice, Night Shift)

Rate: PHP 31,000 - 34,000 Salary Package

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive Pay
• Mandatory Benefits: SSS, PhilHealth, Pag-IBIG
• 13th month pay
• Paid Vacation and Sick Leave
• Birthday Leave
• HMO (available 2 months from start date)
• SSS Maternity and Paternity Leave

Why Join Us?

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful

Job Overview

OPENLANE US is an online B2B automobile auction company that allows car dealers in the U.S. to buy and sell cars among each other through an online auction. We are an innovative, technology driven company that is transforming the wholesale automobile business.

Responsibilities and Duties

• Help with a variety of backoffice tasks.
• Perform quality reviews on vehicle condition reports before posting them in the auctions.
• Review AutoCheck History, verify vehicle's actual mileage, trim level, frame damage, engine, and interior/exterior damages to make sure that it is aligned with what OPENLANE auction covers to avoid arbitrations.
• Manage the open tab queue on the BossSite and ensure pending inspections are updated promptly.
• Communicate with the onshore partners, Regional Operation Manager (ROM), Market Sales Manager (MSM), and Franchise Account Executive (FAE)/Indy Rep Account Owner on a regular basis.

Qualifications

• College graduate or equivalent work experience
• 3-5 years of work experience
• The candidate should have a strong academic record
• Strong written and verbal English communication skills
• Experience in a back-office is preferable, but not a strict requirement.
• Experience in the automotive industry is preferable.
• A strong understanding of vehicle structure and mechanical components.

Sound like a match? Apply Now - We can't wait to hear from you!