Customer Support Associate Hybrid

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a Shared Services company in their search for a Customer Support Associate based in BGC, Taguig

Engagement: Permanent | Direct Hire

Work Setup: 2 days onsite, 3 days WFH

Location: Taguig City

The role

We are looking for a Customer Support Associate who will primarily handle email and chat inquiries, with minimal voice support when needed. This role is ideal for fresh graduates who want to start a career in customer experience and prefer a written-focused support environment.

As part of the team, you will help ensure customers receive timely, accurate, and professional assistance—delivered in a calm, friendly, and composed manner. You will work in a hybrid setup providing both flexibility and on-site collaboration opportunities.

Your Responsibilities

• Handle customer concerns through email and chat; take occasional calls when required.
• Provide accurate information and resolve issues while upholding excellent service standards.
• Document interactions and update customer information in internal systems.
• Follow communication guidelines, workflows, and quality requirements.
• Escalate complex or sensitive cases to the appropriate departments.
• Maintain a professional, calm, and composed tone in all customer interactions.
• Meet performance goals such as response time, quality scores, and customer satisfaction.
  
  

• Bachelor’s degree required (Fresh graduates are welcome to apply).
• Strong written communication skills, with clear and grammatically correct responses.
• Good verbal communication skills for minimal voice interactions.
• Ability to remain calm and composed, even in challenging situations.
• Comfortable navigating multiple systems or tools.
• Willing to work in a hybrid setup (1 week onsite, 3 weeks WFH).
• Amenable to work in BGC, Taguig City.
  
  

• Be part of a newly established shared services team — you’ll join at a foundational stage where your work truly matters and your ideas can help shape processes.
• High growth potential — with the team expanding, there are plenty of opportunities for skill development, role progression, and long-term career growth.
• Supportive and positive work environment — work with leaders who value collaboration, learning, and open communication.
• Hybrid flexibility — enjoy a balanced setup with 1 week onsite and 3 weeks working from home.
  
  

• We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your applications status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.