Customer Solutions Manager

Customer Solutions Manager – Dental Technology Specialist 

On-site | BGC, Manila, Philippines 

About EviSmart™ 

EviSmart™ is a global leader in AI-powered dental workflow automation and CAD design outsourcing. Trusted in 26+ countries, our mission is to make dental care smarter, faster, and better — and we’re doing it through powerful software that connects dentists, labs, and manufacturers like never before. 

Now, we’re expanding our customer success and solutions team to deliver world-class onboarding experiences and drive value for our clients across the globe. That’s where you come in. 

What You’ll Do 

Lead the Journey — From First Login to Lifelong Success 

• Guide dental practices and labs through an exceptional onboarding experience. 
• Use your clinical background to analyze workflows—from patient intake to case completion—and align them with EviSmart capabilities. 
• Deliver practical guidance on digital dentistry best practices and optimize how clients manage digital cases. 
• Communicate complex technical and clinical topics in simple, relatable terms. 
• Ensure customers achieve smooth and confident adoption of the platform. 

Drive Innovation — Bridge Needs and New Ideas 

• Identify gaps in platform functionality related to dental workflows and clinical requirements. 
• Work closely with dentists, lab technicians, and practice teams to understand pain points in digital case management. 
• Document custom feature requirements that improve clinical outcomes, efficiency, and communication. 
• Manage post-onboarding custom development projects, ensuring enhancements meet clinical standards and user expectations. 
• Act as the bridge between real-world clinical needs and technical development teams. 

Build Partnerships That Last 

• Build strong, trust-based relationships with dentists, practice managers, and lab technicians. 
• Serve as a knowledgeable advisor who understands both clinical and operational aspects of digital dentistry. 
• Travel to dental clinics and laboratories to observe live workflows and identify improvement opportunities. 
• Facilitate discussions around digital cases, treatment planning, and optimizing patient outcomes. 
• Advocate for the customer’s voice internally to ensure enhancements create real value. 

Champion EviSmart — From Demo to Delivery 

• Join pre-sales conversations as the dental technology expert. 
• Demonstrate how EviSmart enhances digital dentistry workflows and case management. 
• Confidently discuss clinical and technical dental procedures to help prospects understand the platform’s impact. 
• Highlight future customization opportunities that support long-term clinical success. 

What We’re Looking For 

Must-Have Qualifications: 

• Clinical dental experience or extensive background in dental sales/support. 
• Proven experience working directly with dentists, labs, and dental professionals. 
• Deep understanding of dental workflows, digital impressions, treatment planning, and lab communication. 
• Ability to simplify complex dental technology concepts for non-technical users. 
• Strong project management skills, especially in managing post-implementation enhancements. 
• Excellent communication, presentation, and relationship-building skills. 
• Willingness to travel frequently to dental offices and labs. 

Nice-To-Have Qualifications: 

• Experience with digital dentistry platforms or practice management systems. 
• Knowledge of CAD/CAM workflows and digital integration. 
• Understanding of dental technology regulatory considerations. 
• Experience in dental sales, clinical support, or similar client-facing dental roles. 
• Familiarity with process mapping tools (Visio, Lucidchart, Miro). 

Why Join Us? 

• Make Real Impact: Help dental professionals worldwide revolutionize how they collaborate, design, and deliver patient care 
• Collaborative Culture: Work with a global team that celebrates creativity, curiosity, and customer success 
• Growth & Visibility: Take ownership of high-impact projects with direct influence on product evolution and client satisfaction 
• Perks That Matter: Competitive salary, bonuses, comprehensive health & life insurance, 4+ weeks PTO, and dedicated career development support 

Ready to Transform Digital Dentistry? 

If you’re passionate about clinical excellence, digital workflows, and empowering dental professionals — we’d love to meet you. 

Apply now and help shape the future of dental technology with EviSmart