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Customer Service Supervisor

Talentmate

Philippines

21st June 2026

2606-21279-444

Job Description

Provides leadership and influences work groups, making decisions that enhance operational effectiveness and support key departmental programs.
Supervises the development and implementation of process improvements, adapts techniques to solve complex problems, and reports key milestones to management.
Manages a Customer Service team, assigns tasks, provides performance feedback, and ensures accountability for team activities and results.
Leads projects aligned with business strategies, assembles project teams, and ensures objectives and deadlines are met.
Participates in corporate programs, adheres to professional standards, and upholds 3M’s values and ethical standards.
Support planning an execution of talent development programmes
Identify opportunities to enhance service capacity, improve customer experience, and achieve operational excellence.
Lead and support the implementation of new processes and manage change initiatives.
Supports and/or leads Health Of Organization plans and activities

Minimum Qualifications

Minimum 5 years of experience in similar roles and 3 years in leadership positions.
Skilled in engaging, influencing, coaching, and leading cross-functional teams
Excellent at multi-tasking, communication, and presentations under time constraints.
Results-driven with a customer-first mindset and strong process and execution abilities.
Fluency in English.

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	https://www.ateneo.edu	Job Function:	Customer Service
Company Industry/ Sector:	Higher Education

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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