Customer Service Supervisor

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. Youll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About The Role

A Day in the Life

Our Global Diabetes Capability Center in Pune is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and Technologies that reduce the burden of living with diabetes.

This position is an exciting opportunity to work with Minimed’s Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

#BetterDaysStartNow

Responsibilities may include the following and other duties may be assigned.

• Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
• May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
  
  

People Management Functional Career Stream

Management and supervisory professionals with one or more employees who are focused on tactical, operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, developing talent, engagement and inclusion, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports. Goal achievement is typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this career stream is managing people. which includes: accountability for mentoring, developing and coaching staff on meeting/exceeding performance expectations and defined objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.

DIFFERENTIATING FACTORS

Autonomy: Supervises team members providing tactical and / or technical supervision.

Spends a portion of time performing individual tasks.

Receives assignments in task-oriented terms and delivers results according to established procedures.

Organizational Impact: Plans operational objectives for a team of support personnel, typically within (1) department.

Decisions impact team schedules or the allocation of time or material resources.

Typically does not have budget or P&L accountability, but may manage day-to-day elements of the budget (eg, overtime for staff).

Innovation and Complexity: Makes adjustments or recommends enhancements in systems and day-to-day department processes.

Problems and issues faced are generally defined, and may require understanding of broader sets of issues.

Communication and Influence: Communicates with internal and external customers and vendors.

Shares and exchanges relevant information to reach solutions.

Typically presenting information and exchanging information.

Leadership and Talent Management: Supervises a team consisting of employees in the Support career stream only, such as production, technician, or clerical individual contributors A first level supervisor.

Provides day-to-day work direction for team, focused on maintaining steady workflow, resource allocation and productivity.

Provides primary input to hiring, firing, promotion, performance and rewards decisions for direct reports.

Required Knowledge and Experience: Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.

Requires broad job knowledge of technical or operational practices within assigned discipline.

Requires a high school/General Education Diploma (GED) with 5 years of experience or Associates degree with 3 years of experience or Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R.

• 214.2(h)( 4)(iii)(A) and minimum of 1 year of Customer Service Supervisory experience OR 3 years of Customer Service experience.
  
  

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, weve been redefining whats possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and were dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

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